Administrator

NHS Scotland; Brae; On-site; GBP 12,000 - 16,000; Part time

Job summary

NHS Scotland is seeking an administration professional to support the Community Care Services Admin Team within the Community Rehab Team (CRT) office in Kirkcaldy. The role handles clinical referrals to CRT and acts as the first point of contact for the SPOA, ensuring accurate processing and timely responses.

The post is 24.3 hours per week, Monday to Friday, mainly 10:00–14:00, based at Whyteman’s Brae Hospital. PVG clearance is required before appointment.

Qualifications

• Educated to Higher level, or hold an SVQ Level 2 or 3 qualification, or possess equivalent experience.
• Proficiency in Microsoft Office applications, including Excel, and familiarity with databases are essential.
• Strong telephone and communication skills are required, with the ability to work flexibly.
• Occasional public holiday cover and cross-site working may be required.
• A positive attitude towards high-quality customer service and teamwork is essential.

Responsibilities

• Support clinical referrals to the CRT and act as first contact for the SPOA.
• Provide administrative support to the Community Rehabilitation Teams.
• Manage electronic referral systems and databases with accuracy.

Skills

Telephone skills

Communication

Microsoft Excel

Databases

Administrative accuracy

Education

Higher level education

SVQ Level 2 or 3

Tools

Microsoft Office

Excel

Job description

An exciting opportunity has arisen for an administrator with Community Care Services Admin Team within the Community Rehab Team (CRT) office.

• The post is for 24.3 hours per week, Monday to Friday, primarily 1000 – 1400, based at Whyteman’s Brae Hospital, Kirkcaldy.

This role forms part of the Community Care administrative service, supporting the Community Rehabilitation Teams, whose aim is to enhance the quality of care and outcomes for older adults by enabling them to remain independent in their own homes, homely settings, or communities.

The CRT provides a person-centred and integrated approach to hospital admission and discharge, intermediate care, and reablement. The service is designed to deliver seamless care through improved coordination and alignment of services.

This post is integral to the Community Care Services administration team, supporting clinical referrals to the CRT and acting as the first point of contact for the Fife-wide Single Point of Access (SPOA). This role is critical to the effective functioning of the wider system, requiring high level of accuracy to manage the complex referral process.

Applicants should be educated to Higher level, or hold an SVQ Level 2 or 3 qualification, or possess equivalent experience. Proficiency in Microsoft Office applications, including Excel, and familiarity with databases are essential, as the role involves managing electronic referral systems and databases. Strong telephone and communication skills are required, along with the ability to work flexibly, including occasional public holiday cover on a rotational basis. There may also be a requirement to work across sites. A positive attitude towards delivering high-quality customer service and effective team collaboration is essential.

If you feel that you can contribute an active part in this evolving service, then we would be delighted to hear from you.

Informal Enquiries: Please contact: Nikki Thomson, Community Care Services, Administration Team Manager, Tel: [phone], x 29556 email: [e-mail]

A requirement of this post is to become a member of the Protection of Vulnerable Groups (PVG) Scheme Prior to appointment.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK websitehere.

It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsoredBEFORE submitting your application form.

We offer flexible working and family-friendly policies and fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

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