Administrator

Recovery Focus; Bradford; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

27 days annual leave

Pension scheme 4.5% employer contrib.

Life assurance 3× salary

Enhanced sick pay

Birthday leave

Professional fee reimbursement

24/7 online GP access

Employee Assistance Programme

Cycle to Work scheme

Blue Light Card discounts

Job summary

Waythrough is seeking an Administrator for New Vision Bradford to support service operations at 11 Temple Street, Keighley. The role focuses on handling admin tasks, accurate data entry using SystmOne, and delivering a welcoming front-of-house experience to service teams.

You will work with our Bradford/Keighley teams, ensuring confidentiality, coordinating with colleagues, and contributing to service improvements.

Qualifications

• Some admin, reception or customer service experience.
• Good communication and interpersonal skills.
• Basic IT skills with Outlook, Word and Teams.
• Ability to stay organised in a busy environment.
• Comfortable handling confidential information.
• Friendly, reliable and team-oriented.

Responsibilities

• Handle administrative tasks to support service operations.
• Accurate data entry and maintaining data integrity.
• Collaborate with professionals to deliver high-quality services.
• Act as a liaison for communication inside the team and with partners.
• Participate in meetings and support process improvements.
• Provide front-of-house and back-office support.
• Input data into SystmOne and ensure confidentiality.

Skills

Data entry

Communication

Confidentiality

Organisation

Teamwork

Tools

SystmOne

Microsoft Outlook

Microsoft Word

Microsoft Teams

Job description

Administrator - New Vision Bradford

Location: New Vision Bradford, 11 Temple Street, Keighley, BD21 2AD

Working Hours: Monday 9.15am-1.30pm, Wednesday 9.15am-5.15pm and Friday 9.15am-5.15pm

Contract Type: Permanent

Salary: £25,877.80 - £28,453.69 per annum

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community. Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change.

About the role

• Handle administrative tasks efficiently to support the smooth operation of the services.
• Ensure accurate and timely data entry on computer systems, maintaining data integrity and confidentiality.
• Collaborate closely with our team of professionals to deliver high-quality services to service users in Bradford and Keighley.
• Act as a key liaison for communication within the team and with external partners.
• Contribute proactively to team meetings and discussions, offering insights to enhance our services and processes.
• Take on additional administrative duties as required to support the organisation's objectives.
• Inputting data into SystmOne.
• Deliver a welcoming front-of-house experience while providing efficient back-office support to service teams.

About you

• Some experience in an admin, reception or customer service role
• Good communication and interpersonal skills
• Basic IT skills, including Microsoft Outlook, Word and Teams
• Able to stay organised and manage different tasks in a busy environment
• Comfortable working with confidential information
• Friendly, reliable and willing to help as part of a team

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you'll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation. If you need adjustments or support to apply, please email our recruitment team: [e-mail]

Closing Date: 2026-10-29

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. In April 2026, Aquarius, our former subsidiary partner, merged with Waythrough. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have 260 services around England - and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 130,000 people.