Administrator

Pertemps - Aylesbury; Aylesbury; On-site; GBP 16,000 - 23,000; Full time

Job summary

Pertemps Recruitment, in partnership with Buckinghamshire Council, is seeking a Business Support Administrator to join the busy Information and Governance team in Aylesbury. The role is hybrid with 2-3 days in the office, offers full-time hours and an immediate start date.

You will provide essential administrative support across council services, track information requests, manage shared mailboxes, and assist with historical planning records requests while delivering accurate, timely responses.

Qualifications

• Experience in administration, business support or customer service.
• Willingness to learn new systems and processes.
• Organised with ability to manage competing priorities.

Responsibilities

• Track and coordinate information requests and ensure timely responses.
• Work with officers to respond to information requests.
• Monitor shared mailboxes and manage enquiries promptly.
• Retrieve historical planning records requested by customers.
• Record and process information using relevant systems.
• Support information governance and planning teams with admin tasks.
• Communicate professionally with colleagues and customers.
• Prioritise tasks to meet deadlines.

Skills

Attention to detail

Written communication

Organised

Learning new software

Reliability

Job description

# - Business Support Administrator

Contract - Temporary for 3-6 months with potential to extend or go permanent

Pay Rate - £14.49 per hour

Hours - Full time, 37 hours per week (Monday to Friday, 9:00am to 5:30pm)

Start Date - Immediate

Work Schedule - Hybrid working with 2-3 days per week in the office

Office Location - Buckinghamshire Council, Walton Street, Aylesbury HP20 1UA

Pertemps Recruitment, in partnership with Buckinghamshire Council, is looking for a Business Support Administrator to join the busy Information and Governance team, providing essential administrative support across a range of council services.

This is a varied role that would suit someone who is organised, reliable and detail-focused, with a willingness to learn new systems and processes. You’ll work alongside council officers to help coordinate information requests and ensure they are dealt with accurately and within the required timescales.

You’ll also provide support to the Planning Business Support team, including monitoring shared mailboxes and locating historical planning records requested by customers.

Key responsibilities

• Track and coordinate incoming information requests, ensuring they are recorded and progressed appropriately.
• Work closely with officers to help respond to information requests.
• Monitor and manage shared mailboxes, ensuring enquiries and requests are dealt with promptly.
• Search for and retrieve historical planning records requested by customers.
• Accurately record and process information using relevant systems and software.
• Communicate professionally with colleagues and customers, providing clear and accurate information.
• Support a range of administrative tasks across the Information and Governance and Planning teams.
• Manage competing priorities and work to agreed deadlines.
• Follow established processes and procedures while identifying opportunities to improve how tasks are completed.

About you

• Has excellent attention to detail and takes pride in producing accurate work.
• Has good written communication skills and can communicate professionally.
• Is organised and able to manage a varied workload and competing priorities.
• Is confident learning new software packages and systems - full training will be provided.
• Is flexible and happy to support with a variety of administrative tasks.
• Is reliable, motivated and keen to learn new processes.
• Can work independently while also working effectively as part of a team.
• Has previous administration, business support or customer service experience.

Location & working arrangements

The role is primarily based at the Walton Street office, Aylesbury, HP20 1UA, with weekly visits to the Gatehouse Aylesbury office and High Wycombe office.

The role offers hybrid working, with an expectation of 2-3 days per week in the office.

If you’re an organised administrator who enjoys learning new processes, working with different teams and ensuring information is handled accurately, we’d love to hear from you.

Why work with us and Buckinghamshire Council?

As a flexible employee of Pertemps, one of the UK’s largest independent recruitment agencies, you’ll benefit from professional support and a trusted partnership approach.

Joining Buckinghamshire Council means becoming part of an organisation that values being Proud, Ambitious, Collaborative, and Trustworthy. You can expect:

• A supportive and inclusive culture
• Opportunities to contribute meaningfully to your community
• Access to health and wellbeing initiatives
• Career development and training opportunities
• A welcoming team environment with regular social and charity events