Administrative Support Officer

Shared Services Partnership; Farnborough; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Health Assured Employee Assistance

Local Government Pension Scheme

Generous annual leave

Occupational sick pay

Job summary

Shared Services Partnership in Farnborough, HAM, is seeking an Administrative Support Officer to join Hampshire Educational Psychology Service. You will be part of a team delivering comprehensive administrative support to educational psychologists working with children, families and schools across Hampshire.

You’ll play a key role, handling varied admin tasks, ensuring timely documentation, and supporting budgets and training activities within a hybrid working environment.

Qualifications

• GCSE English and Maths (or equivalent) at Grade C/4 or above.
• Significant experience delivering a wide range of administrative functions.
• Excellent written English with attention to detail and experience formatting documents in Word.
• High IT skills with Microsoft 365 apps including Word, Excel, Outlook and OneNote.
• Strong communication and interpersonal skills with diverse stakeholders.
• Proactive team player who can work independently and prioritise workloads.

Responsibilities

• Be the first point of contact for calls and visits, delivering excellent customer service.
• Check and format confidential reports relating to children and young people with accuracy.
• Process, distribute and maintain records and correspondence to meet deadlines.
• Coordinate training courses, conferences and events, including materials and communications.
• Produce correspondence, reports and publications using Microsoft 365 apps.
• Support financial processes, including payment requests and basic budget monitoring.
• Gather data and provide administrative support across the service.

Skills

Customer service

Microsoft Word

Microsoft 365

Communication

Organisational skills

Education

GCSE English & Maths

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

OneNote

Job description

Administrative Support Officer Shared Services Partnership•Farnborough, HAM, GB

Job Reference: HCC624539

Salary Range: £27,780 to £30,564 per annum

Work Location: Farnborough Library, Farnborough (Hybrid Working)

Contract Type: Permanent

Closing Date: 20 August 2026

The Role:

Joining Hampshire Educational Psychology Service as an Administrative Support Officer, you'll be part of a supportive team that makes a real difference to the lives of children and young people across Hampshire.

An experienced administrator who thrives in a fast-paced and varied environment, you’ll be a key member of our Administrative Support Team and provide comprehensive administrative support to Educational Psychologists working with children, young people, families, schools and partner agencies across Hampshire. You’ll play an instrumental role in ensuring our service runs smoothly and continues to deliver high‑quality support to children and young people.

What you’ll do:

• Be the first point of contact for telephone calls and visits to the team, delivering excellent customer service.
• Check and format confidential reports relating to children and young people, ensuring accuracy in grammar, spelling and presentation.
• Process, distribute and maintain records and correspondence, ensuring statutory and corporate deadlines are met.
• Coordinate training courses, conferences and events, including preparing materials, registers and communications.
• Produce correspondence, reports and publications using Microsoft 365 applications.
• Support financial processes, including payment requests and basic budget monitoring.
• Gather data, manage competing priorities and provide administrative support across the service.

What we’re looking for:

• GCSEs (or equivalent) in English and Mathematics at Grade C/4 or above.
• Significant experience delivering a wide range of administrative functions.
• Excellent written English skills, with strong attention to detail and experience formatting documents in Microsoft Word.
• High levels of IT skills, including Microsoft 365 applications such as Word, Excel, Outlook and OneNote.
• Strong communication and interpersonal skills, with the ability to work effectively with a wide range of people.
• Proven organisational skills, with the ability to prioritise workloads and work independently.
• A proactive team player who takes ownership, remains flexible and supports colleagues to achieve shared goals.

Take a look at our Candidate Pack for more information about the Administrative Support Officer role, team and our values. The section ‘About you’ explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements and demonstrate our values, in your application.

• Make a meaningful contribution to a respected service that supports children, young people, families and schools across Hampshire.
• Join a friendly, supportive and professional team that values accuracy, collaboration and continuous improvement and is committed to delivering high‑quality services.
• Enjoy a varied role where no two days are the same.
• Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• A competitive benefits package that includes generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here .

Applicants can expect to hear from us within two weeks of the advertised closing date.

Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

Other roles you may have experience of may include: Administrative Officer, Team Support Officer, Senior Administrative Assistant, Senior Administrative Officer, Support Services Officer, Business Support Officer, Educational Psychology Support Officer, Service Delivery Coordinator

The post is subject to a Criminal Records Check. As such, please note that under safer recruitment requirements for Children’s Services, references will be requested prior to interview.

Contact Details for an Informal Discussion:

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.