Administrative Support

Essential Employment; Guildford; On-site; GBP 18,000 - 25,000; Full time

Job summary

Essential Employment is seeking an Administrative Support candidate for a Guildford-based role. The position supports the Head of Customer, Case & Parking Services, managing workflow and ensuring cases are resolved efficiently.

This is a full-time role on a temporary contract, with pre-employment checks likely. The agency notes that all applications may be screened, and not all CVs receive a reply.

Responsibilities

• Assist the Head of Customer, Case & Parking Services with day-to-day workflow.
• Quality check completed work and provide support as required.
• Coordinate handoffs between Customer Services and Specialist Services to ensure smooth transitions.

Job description

Administrative Support needed in Guildford, £15.43phPAYE – Reference: 5303410

The postholder will support the Head of Customer, Case & Parking Services in managing the teams to ensure work processes, standards and compliance are completed efficiently and effectively and continuously improved. Manage workflow and ensure cases are resolved as quickly and efficiently as possible.

Undertake quality checking of work, providing training and support as required.

Work with Customer Services and Specialist Services to ensure there is a clear understanding of the handoff points between each area.

Maintain performance standards as agreed in conjunction with the Head of Customer, Case & Parking Services and address any performance issues as they arise quickly and in accordance with polices.

This is a full time role on a temporary contract basis.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please beprepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.