Administrative Officer — Hybrid Admin for Children’s Services

Hampshire County Council; Winchester; Hybrid; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Flexible working arrangements

Generous annual leave and pension

Training and development opportunities

Job summary

Hampshire County Council's Services for Young Children offers an Administrative Officer role in Winchester with hybrid working and a 37-hour week. You will support colleagues, childcare providers and parents, ensuring funding processes run smoothly and data quality is maintained.

The post plays a key part in delivering high-quality early years services across the county. We value proactive team players who can manage competing priorities, meet deadlines and communicate effectively with

Qualifications

• Significant administrative experience with relevant qualifications or equivalent.
• Strong organisational skills and ability to manage competing priorities.
• Experience meeting deadlines with high accuracy.
• Proficient in Microsoft 365 including Excel, SharePoint and Word.
• Excellent customer service and interpersonal skills.

Responsibilities

• Provide administrative support across the Services for Young Children team.
• Manage contact triage and ensure enquiries are recorded.
• Use Excel and other tools to maintain data quality and produce information.
• Follow and update procedures to support consistent service delivery.
• Process Early Years Education Funding claims through IT systems.
• Respond to routine enquiries and escalate complex issues as needed.
• Monitor outstanding invoices and ensure compliance with procedures.
• Build effective working relationships with colleagues and customers.
• Prioritise workloads to meet deadlines and support team objectives.
• Use initiative to solve problems and provide guidance when needed.
• Support continuous improvement by developing efficient working practices and making effective use of Microsoft 365 tools.
• Handle sensitive and confidential information appropriately.
• Take responsibility for your own learning, development and performance.
• Support other areas of the service as required.

Skills

Administrative experience

Organisational skills

Deadline management

Problem solving

Written and verbal communication

Microsoft 365 (Excel, SharePoint, Word

Customer service

Teamwork

Independence

Education

Relevant qualifications or equivalent experience

Tools

Excel

SharePoint

Word

Job description

Hampshire County Council's Services for Young Children offers an Administrative Officer role in Winchester with hybrid working and a 37-hour week. You will support colleagues, childcare providers and parents, ensuring funding processes run smoothly and data quality is maintained.

The post plays a key part in delivering high-quality early years services across the county. We value proactive team players who can manage competing priorities, meet deadlines and communicate effectively with