Administrative Officer - Decision Enablement Services - Belfast

Brook Street; Belfast; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Document Handler to manage the interview process for asylum applicants. This role offers a unique opportunity to contribute to vital services while working in a hybrid environment. Candidates will engage in various administrative tasks, including booking interviews and handling correspondence. With comprehensive training provided, this position is ideal for those looking to make a difference while developing their skills in a supportive atmosphere. Join a team that values flexibility and dedication, and be part of a mission that impacts lives.

Qualifications

• Proficiency in MS Outlook and good command of English required.
• Ability to use MS Word and Excel is essential.

Responsibilities

• Handle end-to-end process of arranging interviews for asylum applicants.
• Support increased interview booking volume across various teams.

Skills

MS Outlook

MS Word

MS Excel

English proficiency

Flexibility in roles

Job description

Location: Drumkeen House 1 Drumkeen Complex Upper Galwally Belfast BT8 6TB

Based: (Hybrid 60% office, 40% WFH)

Hourly rate: £13.85

Working Days/Hours: Office attendance required 5 days per week, 7.24 hrs per day, with core hours from 10:00 to 15:00. The working day must not start before 07:00 nor end after 19:00. Hours are between 08:00 and 18:00.

Contract: Temporary, 6 months with potential extension based on business needs.

Brook Street, in partnership with the Home Office, offers a fantastic opportunity to join as a Document Handler.

Experience Needed/Desired:

• Proficiency in MS Outlook, good command of English, ability to follow instructions, and flexibility in roles and responsibilities.
• Ability to use MS Word and Excel.

Key Responsibilities:

• Decision Enablement Services handle the end-to-end process of arranging interviews for asylum applicants.
• Support increased interview booking volume across various teams: Case Progression, Interview Booking, Support and Compliance, and Meet & Greet.
• The DES Administration Officer will triage cases, book interviews, handle correspondence, check paperwork, escort applicants, and report. Training will be provided for all workstreams.

Training: 4 weeks hybrid training for all roles except Meet & Greet, which will be fully office-based with specific H&S training.

Clearance Level (applied for by Brook Street upon successful application): Basic DBS + CTC (Counter Terrorism Clearance). Candidates with SC clearance are also accepted.

Role-specific Requirements: Valid passport, residency in the UK for over 5 years, with no six-month or longer absences in the last 5 years. Security clearance will be processed for successful candidates.

Brook Street supports the Armed Forces Covenant and guarantees interviews for veterans, spouses, or partners of military personnel who meet all essential criteria. As a Disability Confident Leader with the Gold Award from the Defence Employer Recognition Scheme, we encourage candidates with disabilities or military backgrounds to register interest via our website. We commit to engaging with you and prioritizing qualified ex-military candidates when volume is high.