Administrative Line Manager

Royal Devon University Healthcare NHS Foundation Trust; Exeter; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

NHS Pension scheme

Cycle to work

Salary sacrifice nursery onsite

Blue Light Card discounts

Job summary

The Administrative Line Manager in Medical Imaging leads the day-to-day operation of the admin team, ensuring a patient-centred, efficient service for appointments, referrals and waiting lists. You will supervise staff, allocate workloads, recruit and develop the team, and work with radiologists and clinical colleagues to maintain high standards of service.

Based in Exeter, the role requires proactive leadership, strong communication and a commitment to continuous improvement within the NHS.

Qualifications

• Experience leading administrative teams in a clinical setting.
• Ability to manage workload and staffing to meet service demands.
• Strong communication and customer service skills.

Responsibilities

• Lead the day-to-day operation of the Medical Imaging administrative team.
• Oversee patient appointments, referrals and waiting lists.
• Allocate workloads and ensure appropriate staffing levels.
• Recruit, induct and develop administrative staff; manage performance.
• Collaborate with radiologists, radiographers and clinical teams to ensure service quality.

Skills

Staff management

Leadership

Workload planning

Patient-centred service

Recruitment & training

Job description

About the Role

More detail about the role The Administrative Line Manager is responsible for the day-to-day operational management and leadership of the Medical Imaging administrative team, ensuring the delivery of a high-quality, efficient and patient-centred service. The role involves supervising, supporting and developing administrative staff, managing workforce requirements, allocating workloads and ensuring appropriate staffing levels to meet service demands. The post holder will oversee key administrative functions, including patient appointments, referrals, waiting lists, enquiries and patient pathways, ensuring processes are effective and departmental targets are achieved. They will monitor performance, identify operational challenges and implement improvements to maximise efficiency and minimise delays. Working closely with radiologists, radiographers, clinical teams and operational managers, the post holder will support the smooth running of the department, promote effective communication and ensure a consistent approach to service delivery. They will also lead on staff recruitment, induction, training, appraisals, performance management and attendance, fostering a positive and supportive team culture.

The role requires a proactive and organised leader who can manage competing priorities, resolve complex issues, maintain high standards of customer service and contribute to the continuous development and improvement of Medical Imaging services.

Working Pattern: Monday - Friday, 37.5 hours

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly. We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people's own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC). Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you are starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there. Salary is not the only financial benefit. You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:

• National discount services such as the Blue Light Card and Health Service Discounts.
• Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
• Car lease schemes.
• The NHS Pension scheme (one of the most generous and comprehensive in the UK).
• Cycle to work scheme

These are just a few of the benefits available - if the role is something you are interested in, we would love to hear from you.