Admin Line Manager - Trauma & Orthopaedic (Internal Only)

Royal Devon University Healthcare NHS Foundation Trust; Exeter; Vor Ort; GBP 34.000 - 42.000; Vollzeit

Benefits dieser Stelle

NHS Pension scheme

27 days annual leave + bank holidays

Staff discounts

Zusammenfassung

Royal Devon University Healthcare NHS Foundation Trust is seeking an Admin Line Manager to oversee the administration team within the Trauma & Orthopaedics Eastern Service. You will lead day-to-day operations, provide executive support, and ensure confidential, high-quality administrative services.

We value organised, motivated leaders who can drive service improvements, support staff wellbeing, and collaborate with Northern teams to standardise workflows.

Qualifikationen

• Experience leading administrative teams in a health or public sector setting.
• Able to manage multiple tasks with accuracy and confidentiality.
• Strong communication for coordinating with clinical, administrative and operational staff.

Aufgaben

• Supervise day-to-day admin team operations and ensure professional service.
• Provide high quality personal assistance to management, with initiative and independent work.
• Maintain information security and patient confidentiality at all times.
• Deliver excellent customer care to patients and relatives with tact and empathy.
• Support RTT pathways monitoring, tracking lists and action follow-up.
• Foster staff wellbeing, development and cross-service collaboration.

Kenntnisse

Leadership

People management

Administrative support

Communication

Jobbeschreibung

Key responsibilities

• This post will be responsible for the day to day supervision of the administration team.
• This post will ensure that the administration team will provide a professional, comprehensive, efficient, accurate and timely service.
• This post will provide high quality personal assistance to management team including responsible administrative support in their absence, using own initiative and working without supervision.
• Ensure all information is secure and confidentiality of information is maintained at all times
• Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy
• Ensure the professional image of the Trust is maintained at all times, An exciting opportunity has arisen for an Admin Line Manager (ALM) to join our Trauma & Orthopaedics Eastern Service.

We are looking for an organised, motivated and supportive individual with strong leadership skills who is passionate about developing people, improving services and delivering high-quality administrative support. You will work collaboratively alongside two other Admin Line Managers, sharing responsibilities, supporting cross-cover and promoting a consistent approach across the service. You will also work closely with our Northern Trauma & Orthopaedics teams, sharing good practice and identifying opportunities to improve and standardise ways of working. A key part of the role will be supporting the effective management of Referral to Treatment (RTT) pathways, including monitoring patient tracking lists and administrative worklists, identifying outstanding actions and potential delays, and ensuring appropriate follow-up and escalation.

You will provide visible and supportive leadership to administrative staff, with responsibilities including:

• Day-to-day line management and development of administrative teams.
• Monitoring RTT pathways, PTLs and waiting lists, supporting accurate and timely pathway management.
• Working collaboratively with clinical, administrative and operational colleagues.
• Supporting staff wellbeing, engagement and development.
• Identifying opportunities to streamline processes, reduce duplication and improve efficiency.
• Supporting greater consistency and collaborative working across Eastern and Northern services.
• Involving staff in service improvement and ensuring their experience and ideas help shape change.

We are looking for someone who can balance people-focused leadership with strong operational oversight, who enjoys bringing teams together and is committed to continuous improvement.

Working Pattern: Monday to Friday 37.5 hours per week

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.,

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon.

Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford).

Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people's own homes.

We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you are starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.

Salary is not the only financial benefit You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:

• National discount services such as the Blue Light Card and Health Service Discounts.
• Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
• Car lease schemes.
• The NHS Pension scheme (one of the most generous and comprehensive in the UK).
• Cycle to work scheme