Administrative Lead for Substance Misuse Services

Cardiff and Vale University Health Board; Erith; On-site; GBP 26,000 - 34,000; Full time

Job summary

South London and Maudsley NHS Trust provides a full range of mental health services to the people of Croydon, Lambeth, Southwark and Lewisham, and Addiction and recovery services in Bexley. The Pier Road Project delivers Substance Misuse Services to adults in Bexley.

The role focuses on clerical and administrative support, frontline contact with service users and external professionals, and the development of robust administrative procedures to support service delivery and compliance.

Qualifications

• Administration qualifications or equivalent experience.
• Educational attainment equivalent to A level; leadership qualification or equivalent experience.
• ICT/ data management qualification and experience in a client facing busy office environment.
• Experience of managing client centred information systems, such as the Trust Electronic Patient Journey System.
• Understanding of NHS and addictions/mental health service issues.
• Experience of producing clear, accurate reports.
• Knowledge and application of databases.
• Experience of confidentiality in a professional context.
• Experience of managing diaries and organising meetings/events.
• Ability to communicate effectively at all levels within the organisation and with external stakeholders.
• Ability to produce clear reports for internal and external audiences.
• Support production of policies/guidelines to support clear processes.
• Presentation skills and minute taking.
• Advanced IT skills including Word and Excel.
• Project and change management skills.
• Ability to prioritise workload and take ownership of delegated work streams.
• Understanding of needs of service users with substance use issues.

Responsibilities

• Provide administrative and data support to underpin delivery of clinical services.
• Lead and supervise junior administrative staff and volunteers with monthly one-to-one supervision.
• Develop and implement efficient administrative procedures and data collection.
• Represent the service at external and internal meetings.
• Support Health and Safety structures within the service.
• Manage diaries and coordinate meetings/events.
• Produce concise reports for internal and external audiences.
• Contribute to policy/guideline development for clear partnership processes.
• Provide training and professional leadership as required.
• Maintain client confidentiality and manage information systems.

Skills

Clear communication

Diary management

Report writing

Data handling

Confidentiality

Meeting coordination

Education

Administration qualifications/experience

A level equivalent

Management/Leadership qualification

ICT/data management qualification

Tools

Trust Electronic Patient Journey System

Databases

Microsoft Word

Microsoft Excel

Job description

South London and Maudsley NHS Trust provides a full range of mental health services to the people of Croydon, Lambeth, Southwark and Lewisham, and Addiction and recovery services in Bexley. The Pier Road Project delivers Substance Misuse Services to adults in Bexley.

The role focuses on clerical and administrative support, frontline contact with service users and external professionals, and the development of robust administrative procedures to support service delivery and compliance.