Senior Administrator

Transformation Unit; Erith; Hybrid; GBP 33,000 - 36,000; Full time

Benefits offered by this job

Flexible working

Job summary

South London and Maudsley NHS Foundation Trust is seeking a Senior Administrator for the Bexley Erith site to provide clerical and administrative support across the drug and alcohol service.

The role involves frontline contact with service users, carers and staff, with reporting to the Office Manager. The post also supports compliance, data handling and service development within a busy NHS environment.

Qualifications

• Educational attainment equivalent to A level.
• Leadership/Management qualification or equivalent experience.
• Experience of working in a client-facing busy office environment.
• Experience of managing client-centred information systems.
• Understanding NHS and Addictions/mental health service needs.

Responsibilities

• Provide professional leadership and line management to junior administrative staff.
• Provide comprehensive administration support to the team and represent the service in meetings.
• Assist in development of admin procedures, systems and data collection.
• Support health and safety structures within the service.
• Ensure information and processes support contract compliance and service development.

Skills

Communication skills

Minute taking

IT literacy

Report writing

Diary management

Interpersonal skills

Education

A-level equivalent

Leadership/Management qualification or experience

Tools

Microsoft Word

Excel

Job description

Main area Administration Grade NHS AfC: Band 4 Contract Fixed term: 12 months (Maternity Cover) Hours Full time - 37.5 hours per week (Monday to Friday 9am to 5pm, 1 late night per week, 11.30am to 7.30pm) Job ref 334-NCL-8228125-MU

Employer South London and Maudsley NHS Foundation Trust Employer type NHS Site The Pier Road Project Town Erith Health Centre Salary £33,262 - £36,027 per annum inclusive of HCAS Salary period Yearly Closing 22/09/2026 23:59

Senior Administrator

NHS AfC: Band 4

South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as 'good'.

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone’s potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role.We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I'm going to do is at the heart of everything we do. When you join us, you’ll be part of something special.

As a Trust we are happy to talk flexible working.

Job overview

To be a key resource to Bexley community drug and alcohol service providing clerical and administrative support to the team.

This role involves front line work and regular contact with service users, carers, staff, and other external professionals.

This post will support the Office Manager/ Business and Performance support Manager on ensuring information is available and processes are in place to support compliance requirements, service delivery in line with contract, performance management and service development.

To provide administrative and data support that underpins the effective delivery of clinical services within the borough of Bexley.

Main duties of the job

To provide professional leadership, development and line management to junior administrative staff, volunteers including monthly one to one supervision. To be involved in the development and implementation of effective administrative procedures, systems, and data collection, including the direct provision of training as required.

To provide comprehensive administration support to the team. To act as representative for the service as appropriate at both external and internal meetings.

To support the maintenance of appropriate Health and Safety structures in the service.

Working for our organisation

This post is based in Bexley Erith with The Pier Road Project, Bexley Drug and Alcohol Service.

South London and Maudsley NHS Trust provides a full range of mental health services to the people of Croydon, Lambeth, Southwark and Lewisham as well Addiction and recovery services in Bexley, Lambeth, Richmond and Wandsworth and across a number of hospitals. The Pier Road Project provides Substance Misuse Services to adults living in the borough of Bexley.

Detailed job description and main responsibilities

o provide professional leadership, development and line management to junior administrative staff, volunteers including monthly one to one supervision. To be involved in the development and implementation of effective administrative procedures, systems, and data collection, including the direct provision of training as required.

To provide comprehensive administration support to the team. To act as representative for the service as appropriate at both external and internal meetings.

To support the maintenance of appropriate Health and Safety structures in the service.

Person specification

Qualifications

• Educational attainment equivalent to A level. (A)
• Management/ Leadership Qualification or equivalent experience (A)

Experience

• Experience of working within a client facing busy office environment
• Experience of managing client centred information systems, such as the Trust Electronic Patient Journey System (A)
• Understanding of key issues effecting service provision in the NHS and Addictions and mental health services (I)
• Experience of producing clear, accurate, concise reports (A)
• Knowledge and application of databases (A)
• Experience of working within a framework of confidentiality (A/I)
• Experience of managing diaries and organising meetings/ events (A/I)
• Worked In community drug and alcohol team
• Understanding of NHS/Public Heath Commissioning arrangements (A)

Knowledge / Skills

• Able to communicate effectively both verbally and in writing at all levels within the organisation and with external stakeholders. (A/I/T)
• Able to produce clear reports setting out information for internal and external audiences (A/T)
• Ability to support the production of policies/guidelines to support clear processes within partnership (A)
• Presentation skills: able to provide clear concise updates for meetings (I/T)
• Clear and readable minute taking (A/T)
• Advanced IT Skills including Microsoft Word and Excel (A/T)
• Project and change management skills (A/I)
• Able to work in a challenging and demanding environment and prioritise workload (A/I)
• Able to take responsibility for delegated work streams and demonstrate a high level of ownership and professionalism (A/T)
• Able to use initiative and to prioritise workload without close supervision (A/I)
• Understanding of the needs of service users with substance use issues and a commitment to deliver the best possible service(A/I)

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

• Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
• Ensuring that all our services and all staff understand and support our commitment
• We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity

SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe'

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.