Administrative Associate (Remote)

BITHUMB LABS PTE. LTD.; Penarth, High Street; Remote; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Remote work

Paid onboarding

Connectivity allowance SGD 50 per月

Home office allowance SGD 500 per year

Self-improvement allowance SGD 500 per

Monthly care pack

Generous leave policy

Job summary

Bithumb Labs Pte. Ltd. is seeking an Administrative Associate to turn user feedback, app reviews, and usage data into clear insights and actionable recommendations for clients’ websites and apps.

No prior experience is required; you’ll be trained on tools, methods, and reporting standards, with a structured path into UX research or product analytics. You’ll collect data, build dashboards, surface themes, and present findings to the team and clients, while maintaining organized project files and

Qualifications

• Strong written and spoken English
• Analytical mindset and comfort with numbers and text data
• Strong attention to detail and habit of checking work
• Basic proficiency with spreadsheets (Excel or Google Sheets)
• Curiosity about websites, apps, and user behavior
• Ability to work independently, manage time, and meet deadlines
• Reliable internet connection and a quiet workspace
• Legally able to work in Singapore (Singapore Citizen or PR only)
• Degree or coursework in related field (e.g., business, psychology, data, communications, design, IT) is a plus
• Experience in research, data analysis, customer support, marketing, or product roles is a plus
• Familiarity with Google Analytics, Mixpanel, Firebase, Looker Studio, Tableau, Power BI, Airtable, or Notion is a plus
• Basic knowledge of SQL, Python, or AI-assisted analysis tools is a plus
• Understanding of UX principles, app store dynamics, or product metrics is a plus
• Experience working remotely is a plus

Responsibilities

• Collect and organize data from user feedback, surveys, support tickets, app store reviews, and app usage reports
• Clean, categorize, and tag qualitative feedback to surface recurring themes
• Analyze usage and engagement data to identify trends, drop-offs, and patterns
• Build clear reports and dashboards using spreadsheets and visualization tools
• Research industry-wide best practices, competitor products, and UX/UI standards
• Translate findings into specific, prioritized recommendations for clients’ websites, web apps, and mobile apps
• Present insights to the team and, with training, to clients
• Maintain a knowledge base of research findings, benchmarks, and best practices
• Track whether past recommendations improved key metrics (e.g., ratings, retention, conversion)
• Handle light administrative tasks that support the above, such as scheduling research sessions and organizing project files

Job description

About the Role

As a Administrative Associate, you’ll turn raw data (user feedback, app store reviews, and usage reports) into clear insights and practical recommendations. You’ll spot patterns in what users love and struggle with, research what the best products in the industry are doing, and help our clients improve their websites, web apps, and mobile apps.
No prior experience is required. If you’re curious, analytical, and good at making sense of messy information, we’ll train you on the tools, frameworks, and methods.

Key Responsibilities

• Collect and organize data from user feedback, surveys, support tickets, app store reviews, and app usage reports
• Clean, categorize, and tag qualitative feedback to surface recurring themes
• Analyze usage and engagement data to identify trends, drop-offs, and patterns
• Build clear reports and dashboards using spreadsheets and visualization tools
• Research industry-wide best practices, competitor products, and UX/UI standards
• Translate findings into specific, prioritized recommendations for clients’ websites, web apps, and mobile apps
• Present insights to the team and, with training, to clients
• Maintain a knowledge base of research findings, benchmarks, and best practices
• Track whether past recommendations improved key metrics (e.g., ratings, retention, conversion)
• Handle light administrative tasks that support the above, such as scheduling research sessions and organizing project files

What We’re Looking For

Required

• Strong written and spoken English; you can explain findings clearly and concisely
• Analytical mindset and comfort working with numbers and text-based data
• Strong attention to detail and a habit of checking your work
• Basic proficiency with spreadsheets (Excel or Google Sheets)
• Curiosity about websites, apps, and how people use them
• Ability to work independently, manage your time, and meet deadlines
• Reliable internet connection and a quiet workspace
• Legally able to work in Singapore (Singapore Citizen or PR only)

Nice to Have (not required)

• Degree or coursework in a related field (e.g., business, psychology, data, communications, design, IT)
• Experience in research, data analysis, customer support, marketing, or product roles
• Familiarity with tools such as Google Analytics, Mixpanel, Firebase, Looker Studio, Tableau, Power BI, Airtable, or Notion
• Basic knowledge of SQL, Python, or AI-assisted analysis tools
• Understanding of UX principles, app store dynamics, or product metrics
• Experience working remotely

Skills and Qualities

• Analytical: you look beyond the surface and ask “why is this happening?”
• Curious: you enjoy digging into how products work and why users behave as they do
• Clear communicator: you can turn complex data into simple, actionable points
• Structured: you organize messy information into something others can use
• Dependable: you follow through and flag issues early
• Discreet: you handle client and user data with care

Training and Support

• Paid onboarding/probation of 3 months covering our tools, research methods, and reporting standards
• Training in qualitative analysis, basic data analytics, UX fundamentals, and report writing
• A dedicated mentor or manager for your first 90 days
• Report templates, SOPs, and example projects to learn from
• Growth paths into UX Researcher, Product Analyst, Data Analyst, Product Manager, or Client Insights Lead

Compensation and Benefits

• Salary: SGD 3,500 to 4,500 per month, before CPF (final offer based on skills and fit)
• Connectivity Allowance: SGD 50 per month
• Home Office Allowance: SGD 500 per year
• Self-Improvement Allowance: SGD 500 per year, for courses, books, or certifications
• Monthly Care Pack: A monthly wellness and snack box delivered to your door
• 100% remote work
• 14 days Annual Leave + 14 days Medical Leave + 60 days hospitalization leave
• Supportive, collaborative team culture with a clear growth path

We welcome applicants of all backgrounds and do not discriminate on the basis of race, gender, age, religion, disability, or any other protected characteristic.