Administrative Assistant- Receptionist

Oxford University Hospitals NHS Foundation Trust; Oxford; On-site; GBP 24,000 - 26,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated administrative support professional to enhance outpatient services. This role involves providing exceptional customer service at reception, managing patient referrals, and ensuring efficient administrative processes. You will play a crucial part in the smooth operation of the outpatient department, liaising with various stakeholders to support patient care. Join a team that values excellence and compassion, where your contributions will directly impact the quality of care provided to patients in a dynamic and supportive environment.

Qualifications

• Experience in administrative support within healthcare settings.
• Strong communication skills for patient interaction.

Responsibilities

• Provide comprehensive administrative support to outpatient services.
• Manage referral and triage processes for E-Referrals.
• Ensure smooth running of administrative services.

Skills

Administrative Support

Customer Service

Patient Administration Systems (EPR)

Communication Skills

Problem Solving

Education

Relevant NHS Experience

Healthcare Administration Qualification

Tools

Powerchart

Office Software

Job description

Band 5 Nurse and Band 2 Healthcare Support Worker recruitment is centralised, meaning when you apply you will be considered for a number of roles across the Trust. If you have any questions please email: [e-mail].

Site Renal and Transplant Outpatients, Churchill Hospital Town Oxford Salary £24,071 - £25,674 pro rata per annum Salary period Yearly Closing 16/01/2025 23:59.

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Job overview

To provide a comprehensive administrative support service to the Outpatients service in Oxford and our Network Renal units. To provide excellent customer facing service at all times at reception areas. To manage the referral and triage administrative process for E-Referrals. To provide clinic prep services to all clinics within the department.

Main duties of the job

• Implement policies and procedures to maintain efficient department/office and filing systems to facilitate the smooth running of the administrative services.
• Receiving and taking relevant action on telephone calls from patients, General Practitioners etc. Providing reassurance and support to patients and families by telephone and making judgements about finding appropriate solutions to problems.
• Responding to internal emails and Powerchart messages actioning them as necessary.
• To support our Network Renal Units Milton Keynes, High Wycombe, Stoke Mandeville and Swindon when cross cover required.
• Updating patient details and viewing events using Patient Administration Systems (EPR). Registering patients.
• To liaise with other departments as required.
• Checking in and out patients, managing missing follow up and deferred appointments.
• Open or close the Outpatient department.
• Work independently making decisions within own role with minimum supervision.

Person specification

COVID-19: The COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated.

Probation Period: This post is subject to a 6 month probationary period.

Referencing: When providing employment reference details please provide correct work related email addresses so references can be sought promptly.

Next Steps: Please make sure that you read the job description and person specification, and that your supporting statement reflects this as your application will be judged against these criteria.

No unsolicited recruitment agency telephone calls or emails.