Administrative Assistant / Office Manager / Customer Service

Bartlett Tree Experts; Tockwith; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Employee Assistance Programme

Cycle to Work Scheme

Training and development

Employee Referral bonus

Long Service Awards

Discount scheme

Company Pension

Health & Wellbeing

Job summary

Bartlett Tree Experts is seeking an Administrative Assistant / Office Manager / Customer Service Assistant to support the Arborist Sales Representative and the crew at our Tockwith, York office. The role requires strong organisational skills, excellent customer service, and proficiency with Microsoft 365.

The position is office-based, 8:30am-5:00pm, Monday to Friday, with a salary circa £28,000 dependent on skills and experience.

Qualifications

• Applicants must have proven knowledge of Microsoft 365 (Outlook, Word, Excel, Teams).

Responsibilities

• Providing support to the Arborist Sales Representative with respect to email management, diary management and correspondence
• Handling incoming enquiries from prospective customers and building relationships with existing customers
• Liaising with customers at all levels
• Dealing with various financial procedures - taking credit card payments, credit notes, reconciliation, entering data and aged debtors
• Updating social media
• Office management duties

Skills

Customer service

Team player

Organisational skills

Proactive

Tools

Microsoft 365

Job description

Bartlett Tree Experts has over 118 years of experience in managing trees and growing people. We are an international tree and shrub care business with over 125 offices in the United States, Canada, Great Britain, and Ireland. Built on family values and the pursuit of scientific tree care, we are proud of the quality of our work, our level of service, our safety record and, most of all, our people.

We have some amazing people in our business. At every level, our people are empowered to make a difference and as a result take pride in what they do.

We have an exciting opportunity for an experienced Administrative Assistant / Office Manager / Customer Service Assistant to support the Arborist Sales Representative and the crew based at our office in Tockwith, York. We are looking for an individual who understands the importance and value of a client and recognises the significance of team support.

To find out more about what life is like at Bartlett, check us out on Instagram @LifeatBartlett

We will offer

• A salary of circa £28000 dependent on skills and experience
• Established family run company - be part of a local office team with the support of the larger company
• Health and Wellbeing - we look out for your wellbeing by offering an Employee Assistance Programme for financial, health and wellbeing support and a Cycle to Work Scheme
• All required training and refresher training - we are fully committed to invest in the continued professional development for all our employees
• Employee Referral bonus
• Long Service Awards
• Discount scheme
• Company Pension

The key duties of the Administrative Assistant / Office Manager / Customer Service Assistant are

• Providing support to the Arborist Sales Representative with respect to email management, diary management and correspondence
• Handling incoming enquiries from prospective customers and building relationships with existing customers
• Liaising with customers at all levels
• Dealing with various financial procedures - taking credit card payments, credit notes, reconciliation, entering data and aged debtors
• Updating social media
• Office management duties

The job role is very varied and would suit someone who is a team player, proactive and forward thinking. Applicants will need to be extremely organised, able to work independently, and have the ability to multi task. Excellent customer service skills are essential.

Applicants must have proven knowledge of Microsoft 365 (Outlook, Word, Excel, Teams) and the ability to work with our company’s in house computer systems (full training given).

Hours Office based - 8.30am-5pm, Monday to Friday.

Tockwith, York

Administrative/Customer Service

15.09.2026

Regular Full-Time