Administrative Assistant

Talent-UK Ltd; Leeds; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Remote 1 day per week

Job summary

Talent-UK Ltd in Leeds City Centre is hiring an Administrative Assistant to provide high-quality support to advisers and clients. The role is full-time, Monday to Friday, 9:00 to 17:00, with a one-hour lunch break. After training, there is scope to work one day from home.

You will handle diary management, organise meetings, and maintain accurate records in the CRM. The position requires GCSEs in Maths and English, customer service experience, and solid MS Office skills.

Qualifications

• Experience in administrative support or reception is preferred.
• GCSE Maths and English at A-C level is required.
• Strong communication and organisational abilities are essential.

Responsibilities

• Provide superb support to clients and the team within the office.
• Manage diaries and schedule appointments for advisers.
• Maintain accurate client records and assist with CRM tasks.
• Prepare meeting rooms and assist with documentation and letters.
• Communicate clearly with clients and colleagues, handling inquiries promptly.

Skills

Diary management

Organisational skills

Written & verbal communication

MS Office

Customer service

Initiative

Education

GCSE Maths & English A-C

Tools

CRM system

Job description

The Role - Administrative Assistant

Location: Leeds City Centre

Hours: full time Monday - Friday 9pm till 5pm (1 hour lunch break).

Good word And Microsoft experience

Once trained can look to work 1 day from home, they can be more flexible

Hours are 9-5 Monday to Friday

1 hour lunch

Talent-UK are recruiting for an administration Assistant in Leds City Centre, the roles comes with opportunities to progress within your role and in financial services to help diversify the growing business

You will be tasked with providing a superb level of support to Clients and the team within the office.

You will be a key member of the team dealing with a wide range of administration tasks supporting your colleagues and clients. This is an interesting and challenging role that would suit a confident, resilient and professional individual who enjoys using their initiative and someone who has a positive & organized working style.

What's needed to be considered?

In order to be considered for this opportunity, candidates need to have -

Ideally 1 years experience in financial services

Previous experience in a customer facing role providing excellent customer service

Previous experience in an administration role

Minimum A-C in GCSE Maths and English is Essential You will be able to demonstrate the following skillsets:

• Ability to do diary management
• Great organising and planning skills
• Strong written and verbal communication skills
• Ability to work on your own and use your initiative and to also work well as part of a team
• Basic understanding of ISA's, pensions, and protection products.
• Ability to manage own workload and provide timely responses
• Good communication skills on the telephone
• Good telephone manner with the ability to build rapport and provide excellent customer service
• Accuracy and attention to detail
• Good working knowledge of Microsoft Office, in particular Word, Excel and Outlook
• Good written skills to help with a basic form of letter writing Job description

Providing general administration support to the director, advisers, and other members of the practice. This will involve, but is not limited to, the following:

• Contacting clients to arrange appointments for the advisers (annual reviews, business sign up meetings and any adhoc meetings required).
• Updating adviser's outlook calendar and creating relevant meeting tasks in the CRM system.
• Acting as the first point of contact by taking all calls coming into the office, passing the call on to the appropriate person where possible and/or resolving queries/problems in a timely manner
• Generating Protection quotes both on a individual and group basis
• Complete post meeting letters for the basic Annual Review meetings.
• Preparing/tidying rooms for meetings with clients, greeting the client and preparing refreshments.
• Preparing client files for reviews
• Sending letters or emailing clients to confirm appointments, sending meeting preparation documents etc.
• Liaising with adviser and clients to ensure excellent service is delivered
• Ensuring all client documentation is correctly recorded
• Ensuring all systems are updated with progress and a clear audit trail is available
• Sending Letter of Authority, chasing third party providers for updates and saving information to relevant client files.
• Ordering stationery and monitoring stock levels of all corporate literature and general office stationery.
• Celebration Cards- Selecting designs for various celebrations and religions i.e. Christmas and Birthdays, contacting printers for art work and finished printed cards.
• Sending all celebration cards in a timely fashion to clients.

Please note that this Partner Practice will conduct a standard Financial and Identity check on any candidates who are offered a role within this Practice.

We are an equal opportunities employer.