Administrative Assistant

Kent and Medway NHS and Social Care Partnership Trust; Ashford; On-site; GBP 24,000; Part time

Job summary

Join a dynamic community mental health team in a part-time administrative role where you will support clinical staff and ensure efficient patient care delivery. This position offers a unique opportunity to contribute to a caring environment, where your organizational skills and attention to detail will shine. Enjoy a flexible working atmosphere that values work-life balance and offers generous leave entitlements. With a commitment to employee wellbeing and professional development, this role is perfect for someone looking to make a difference in healthcare while enjoying a supportive and rewarding workplace.

Benefits

Health and wellbeing programme

27 days annual leave (pro rata)

Pension contributions

Life assurance benefits

Flexible working options

Recognition events

Qualifications

• Educated to GCSE level in Maths and English or equivalent.
• Experience in customer service and administration is essential.

Responsibilities

• Manage daily mail and data entry for patient information.
• Maintain clinic appointment lists and provide general administrative support.

Skills

Customer Service Experience

Experience in MS Office

Understanding of GDPR/data protection

Education

A-C Grade GCSE in English or equivalent

A-C Grade GCSE in Maths or equivalent

Educated to NVQ level 2 or equivalent

Tools

Microsoft Office

RiO

Job description

Main area: Administration
Grade Band: 2
Contract: Permanent
Hours: 30 hours per week (This is a part-time role, working Mondays, Wednesdays, Thursdays, and Fridays 9 am - 5 pm. The role is based in Ashford)
Job ref: 380-EK279

Site: Eureka Medical Centre
Town: Ashford
Salary: £23,615 per annum pro rata
Salary period: Yearly
Closing: 20/03/2025 23:59

The CQC rates us as an Outstanding organisation for Caring with an overall rating of Good.

Kent and Medway NHS and Social Care Partnership Trust (KMPT) offers a range of ongoing benefits to our valued workforce across the Trust. From an active health and wellbeing programme to regular recognition events, we work hard to provide varied benefits that make a difference to your work-life balance.

Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients, and for you.

Job overview

Our friendly Ashford and Canterbury Community Mental Health Team is seeking a part-time highly motivated and organized Administrative Assistant to join their busy team in Ashford.

In this vital role, you will play a crucial part in supporting our clinical teams and ensuring the smooth and efficient delivery of patient care.

• Manage daily mail: Open, date stamp, and dispatch mail promptly.
• Data entry: Accurately input and update patient information into various systems (e.g., RiO) including new referrals, progress notes, test results, and questionnaire outcomes.
• Maintain clinic appointment lists: Check and update appointment schedules in RiO.
• Liaise with internal departments: Build and maintain strong working relationships with colleagues across the organization.
• Provide general administrative support: Photocopying, filing, and other ad-hoc duties as required.

Main duties of the job

• Ideally, you’ll be educated to GCSE in Maths and English or equivalent and NVQ Level 2/RSA2 or equivalent.
• You’ll either have past customer service experience or a brilliant understanding of what makes a great service experience.
• Confident, professional, organized, and with a keen eye for detail; you’ll be at home speaking with our patients and making sure that your work is of the very highest quality.
• With experience in MS Office, you’ll know your way around Outlook, Excel & Word, and previous audio typing experience is a bonus.
• Able to stay calm and professional at all times, you’ll always make sure that you put the needs of our patients at the fore.
• If you’re asked to attend an interview, there will be a literacy and numeracy test.

Person specification

Qualifications

• A-C Grade GCSE in English or equivalent
• A-C Grade GCSE in Maths or equivalent
• Educated to NVQ level 2 or equivalent
• Experience of Microsoft Office

Experience

• Previous customer service focused role
• Previous administration experience
• Receptionist experience

Skillset

• Customer Service Experience
• Experience in MS Office
• Understanding of GDPR/data protection

Your employer pays 23.7% towards your pension and life assurance benefits.

27 days for full time or pro rata if part time.

After 5 years NHS service: 29 days full time or pro rata if part time.

After 10 years NHS service: 33 days full time or pro rata if part time.

Plus bank holidays, that’s up to 41 days - more than 8 weeks paid time off!

Medical staff have national Terms and Conditions.

Probation Period: New employees external to Kent and Medway NHS and Social Care Partnership Trust are subject to a six-month probationary period.

Disclosure and Barring Service Check: Certain roles are subject to criminal record checks called Disclosure and Barring Service (DBS) checks.

KMPT is committed to creating an environment for equal opportunities for all.