Administratior - Womens health

Princess Alexandra Hospital NHS Trust; Harlow; On-site; GBP 21,000 - 25,000; Full time

Job summary

The Princess Alexandra Hospital NHS Trust is seeking an Administrative Support Officer to work across the Women’s Health Service, providing reception cover, appointment management and patient pathway administration. You will handle referrals, records and enquiries to support high-quality patient care in outpatient and inpatient settings.

You will work flexibly to cover service demand, maintain confidentiality and support cross-cover across Women’s Health Services as needed, contributing to a

Responsibilities

• Providing reception and administrative support across all Women's Health services.
• Booking, cancelling and rescheduling patient appointments using Trust systems.
• Managing patient records and ensuring information is accurately entered onto electronic systems (Alex Health/Somerset/Infoflex etc).
• Processing referrals, clinic outcomes, correspondence and scanning documentation.
• Handling telephone and face-to-face enquiries from patients, relatives and healthcare professionals.
• Supporting Antenatal, Colposcopy, Hysteroscopy, Rapid Access Gynaecology, Early Pregnancy Unit and antenatal/postnatal Ward services.
• Assisting with clinic preparation, appointment management and patient pathway administration.
• Maintaining confidentiality and complying with Trust policies, procedures and information governance requirements.
• Providing cross-cover and administrative support throughout Women's Health Services as required to maintain safe and effective service delivery.

Job description

Job Overview

The post holder will provide efficient, effective and flexible administrative and administrative support across the Women's Health Service. Working as part of the multidisciplinary team, the role will support the delivery of high-quality patient care by undertaking a wide range of administrative duties and providing cross-cover across Women's Health services as required.

Job Overview

The post holder will work across a variety of outpatient and inpatient areas, including Antenatal Clinic, Colposcopy, Hysteroscopy, Rapid Access Gynaecology Clinics, Early Pregnancy Unit (EPU), Antenatal/postnatal Wards and other Women's Health services. The role will involve providing reception cover, managing patient appointments, maintaining accurate records, processing referrals, handling telephone enquiries and supporting the day-to-day operational running of the service.

The post holder will be expected to work flexibly to provide administrative support where service demand requires, ensuring continuity of service during periods of annual leave, sickness absence, vacancies and peak activity. They will act as a first point of contact for patients, relatives and healthcare professionals, providing a professional, courteous and sensitive service at all times.

Main duties of the job

Key Responsibilities Include

• Providing reception and administrative support across all Women's Health services.
• Booking, cancelling and rescheduling patient appointments using Trust systems.
• Managing patient records and ensuring information is accurately entered onto electronic systems (Alex Health/Somerset/Infoflex etc).
• Processing referrals, clinic outcomes, correspondence and scanning documentation.
• Handling telephone and face-to-face enquiries from patients, relatives and healthcare professionals.
• Supporting Antenatal, Colposcopy, Hysteroscopy, Rapid Access Gynaecology, Early Pregnancy Unit and antenatal/postnatal Ward services.
• Assisting with clinic preparation, appointment management and patient pathway administration.
• Maintaining confidentiality and complying with Trust policies, procedures and information governance requirements.
• Providing cross-cover and administrative support throughout Women's Health Services as required to maintain safe and effective service delivery.

The post holder will be required to work collaboratively with clinical and administrative colleagues to ensure that Women's Health services operate efficiently and provide a positive patient experience.

Any other clerical duties within the Women's Health Unit as required by the Assistant Service Delivery Manager/Service Delivery Manager - Family and Womens Health Services to ensure the smooth running of the Department.

The Princess Alexandra Hospital NHS Trust (PAHT) is proud to serve the communities of West Essex, providing safe, compassionate, and high-quality healthcare services. As part of the national Neighbourhood Health Programme, we are transforming the way care is delivered by working closely with health, social care, local authority, and voluntary sector partners to provide more joined-up, proactive care closer to home.

Women's Health Services at PAHT provide a wide range of specialist services, including Antenatal Care, Colposcopy, Hysteroscopy, Rapid Access Gynaecology Clinics, Early Pregnancy Unit (EPU), Antenatal/postnatal Inpatient Services, and Cancer Pathway Support. Our dedicated teams work together to deliver excellent patient-centred care in a supportive and compassionate environment.

We are committed to creating an inclusive workplace where all staff feel valued, respected, and supported. We offer flexible working opportunities, access to learning and development programmes, and a strong focus on staff wellbeing. As a Disability Confident and Equal Opportunities Employer, we welcome applications from people of all backgrounds and experiences.

Join our Women's Health team and play an important role in supporting the delivery of high-quality care for women and their families across West Essex.