Administration Team Manager

Chubb Fire & Security UK; Blackburn; On-site; GBP 33,000; Full time

Job summary

An established industry player is seeking an Administration Team Manager to lead and inspire a dedicated team in Blackburn. This pivotal role focuses on maintaining high standards of quality and productivity, directly impacting customer satisfaction. The ideal candidate will possess a strong background in operational and people management, coupled with excellent communication skills and a solution-focused mindset. With a commitment to fostering a positive work environment, this role offers the opportunity to make a significant impact within a supportive and innovative culture. Join a company that values its people and promotes growth and development.

Benefits

25 days holiday plus bank holidays

Free Onsite Parking

Free Digital GP Service

Cycle to Work Scheme

Employee Referral Scheme (£1000)

Company Pension Scheme

Free Mortgage Advice

Life Assurance (4 x Basic Salary)

Employee Scholarship Scheme

Health & Wellbeing Resources

Qualifications

• Experience in a customer-centric environment with operational and people management.
• Strong IT literacy including Microsoft Office and data interrogation skills.

Responsibilities

• Provide leadership and coaching to teams, ensuring high customer satisfaction.
• Monitor SLA and KPI performance using visual management tools.

Skills

Customer-centric experience

Operational management

People management

Excellent communication

Data interrogation skills

IT literacy

Multitasking

Results-oriented approach

Tools

Microsoft Office

Visio

Word

Excel

PowerPoint

Outlook

Job description

Join to apply for the Administration Team Manager role at Chubb Fire & Security UK

Looking for an opportunity within a business that offers a genuine ‘people first’ culture?

Chubb Fire & Security currently has an exciting opportunity for an Administration Team Manager to join our team in Blackburn (BB1 2PR) on a full-time, permanent basis.

This is a crucial role in ensuring the highest standards of quality and productivity within our business support coordinator teams. We are seeking an innovative and inspirational leader.

About Us, Our Culture & What We Can Offer You

Chubb Fire & Security has been protecting people and assets worldwide for over 200 years. We provide essential and innovative security systems, equipment, and services, including digital CCTV surveillance, intruder alarms, fire detection, and suppression systems. Our customers range from local independent businesses to many FTSE 100 companies. Our extensive team of over 13,000 employees worldwide is dedicated to doing great things together.

We are committed to developing and innovating alongside our people, fostering leadership and leadership development as our strategic advantage. As part of the global API Group, we invest in our people’s growth.

SALARY: £33,000 per annum (negotiable depending on experience)

• 25 days holiday, plus bank holidays
• Free Onsite Parking
• Free Digital GP Service
• Cycle to Work Scheme
• Employee Referral Scheme (£1000)
• Company Pension Scheme
• Free Mortgage Advice
• Life Assurance (4 x Basic Salary)
• Employee Scholarship Scheme
• A Central Benefits Platform with various discounts
• Health & Wellbeing Resources
• Bravo Awards to recognize outstanding contributions

Your Role as Administration Team Manager

This role is pivotal in maintaining high standards of quality and productivity within our account coordinator teams, directly impacting customer satisfaction and service delivery through management and coaching.

Goals and Objectives

• Provide leadership & coaching to teams, motivate, develop, and manage individuals to exceptional levels, fostering a positive work environment
• Support resource planning within the Business Support teams to meet customer demand and improve performance
• Collaborate with internal cross-functional teams to ensure customer expectations and SLA metrics are met
• Ensure high levels of customer service with documented processes and standard work to meet internal and customer metrics
• Monitor, manage, and report on SLA and KPI performance using visual management tools
• Provide employee feedback through performance management, skill development, and regular 1-2-1 meetings
• Align team objectives with company goals to ensure engagement and focus on key initiatives

What We Would Like You To Bring

• Experience in a customer-centric environment with a background in operational and people management
• Excellent communication skills to support the wider business and stakeholders
• Solution-focused mindset with data interrogation skills for decision-making and investigations
• Strong IT literacy, including Microsoft Office, Visio, Word, Excel, PowerPoint, and Outlook
• Ability to prioritize workloads and multitask effectively under pressure
• Results-oriented approach in a results-focused environment

If this sounds like you, send us your application today!

Chubb Fire and Security is an equal opportunities employer. We value diversity, equity, and inclusion, ensuring all employees and applicants feel valued, respected, and supported. We celebrate individuality and foster an equitable environment that empowers our team to contribute their unique perspectives, driving innovation and excellence at every level.