Administration Team Leader

NHS Jobs; Redditch; On-site; GBP 32,000 - 42,000; Full time

Job summary

The Birmingham and Solihull Mental Health NHS Foundation Trust is seeking an experienced Administration Team Leader to provide operational leadership across neurodevelopmental pathways. You will ensure referrals, assessments, follow-up activity and discharge processes are coordinated, maintaining pathway integrity and high-quality patient communication.

As part of the operations team you will manage administrative staff, oversee waiting-list management, pathway performance and data quality, and

Job description

Reporting to the Head of Neurodevelopmental Services and Service Leads, the Administration Team Leader will provide operational leadership across a number of specialist neurodevelopmental pathways. The postholder will be responsible for ensuring referrals, assessments, follow-up activity and discharge processes are coordinated effectively whilst maintaining pathway integrity, high-quality patient communication and delivery against contractual and operational targets. The successful candidate will have responsibility for managing operational teams, ensuring work is allocated appropriately, supporting staff development and maintaining high standards of service delivery. They will oversee waiting-list management, pathway performance, data quality and administrative processes, identifying opportunities for improvement and implementing effective solutions to support patient outcomes and service efficiency. The role requires excellent organisational, communication and leadership skills, alongside the ability to manage multiple priorities within a complex healthcare environment. The postholder will work closely with clinical and operational colleagues to ensure patients receive a seamless, high-quality experience whilst supporting the continued growth and development of neurodevelopmental services. Full Job Description attached.

Birmingham and Solihull Mental Health NHS Foundation Trust