Administration Support Assistant

Maiden Erlegh School in Reading; Normanton on Trent; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Pension Scheme

Annual Leave

Hybrid Working

Perkbox

Wellbeing and Health

Employee Assistance Programme

Mental Health First Aid Support

Recognition and Community

Employee Referral Scheme

Job summary

Maiden Erlegh School in Reading is seeking an organised Administrative Support Assistant to join the school team. The role provides high-quality administrative and customer service support to colleagues, parents, carers, visitors and students, helping the school run smoothly.

You will assist with communications, records, safeguarding support, and reception duties, with opportunities to contribute to enrichment and extracurricular activity.

Qualifications

• At least two years' experience in an administrative role.
• Ability to communicate professionally with a wide range of stakeholders.
• Knowledge of Microsoft Office, especially Word and Excel; experience with MIS is desirable.

Responsibilities

• Provide effective administrative support to teaching staff and help organise enrichment and extracurricular activities.
• Produce and distribute standard letters using the school's electronic systems and post.
• Serve as a professional first point of contact for students, parents, carers and external stakeholders, directing queries appropriately.
• Assist with maintaining the school website and social media in line with guidance.
• Support safeguarding, visitor management and first aid procedures, ensuring consistency.
• Provide reception and administrative cover across the school team.
• Manage the central email inbox, ensuring queries are answered promptly or directed.
• Maintain accurate student and school records for census and data management.
• Maintain filing and records with confidentiality and data protection in mind.

Skills

Customer service

Organisation

Professional communication

MS Office (Word & Excel)

Tools

Bromcom MIS

Job description

We are looking for an organised, professional and approachable Administrative Support Assistant to join Maiden Erlegh School in Reading.

This is a varied role providing high-quality administrative and customer service support to colleagues, parents, carers, visitors and students. You will help ensure the smooth and efficient operation of the school's administrative systems while supporting teaching colleagues to maximise enrichment and extra-curricular opportunities for students.

As a Disability Confident employer, we want to ensure everyone can perform at their best when applying to work with us. If you need any support with your application or adjustments during the selection process, please contact our People Team by emailing [e-mail] or calling 0118 929 6020.

Key Responsibilities

• Provide effective administrative support to teaching colleagues, helping to organise enrichment and extra-curricular activities efficiently.
• Produce and distribute standard letters using the school's electronic communication systems and postal services.
• Act as a professional first point of contact for students, parents, carers and external stakeholders, responding to queries and directing enquiries appropriately.
• Assist with maintaining the school website and social media platforms in line with school guidance.
• Support safeguarding, visitor management and first aid provision, ensuring procedures are followed consistently.
• Work collaboratively across the administrative and wider school team, providing reception and administrative cover where required.
• Manage the school's central email inbox, ensuring queries are responded to promptly or directed to the appropriate colleague.
• Maintain accurate student and school records, including information required for the school census and other data management processes.
• Maintain accurate filing and records in accordance with confidentiality, data protection and records retention requirements.

The Ideal Candidate

You will have at least two years' experience working in an administrative role, preferably within a customer service environment. You will be able to communicate professionally and effectively with a wide range of stakeholders and organise and prioritise your workload in response to changing demands and deadlines.

You will have a working knowledge of Microsoft Office, particularly Word and Excel. Knowledge of Bromcom or another Management Information System would be desirable, as would a first aid qualification.

Maiden Erlegh School in Reading (MER)

Maiden Erlegh School in Reading is an ambitious, over-subscribed 11-16 secondary school in an urban context. The school is as committed to staff and student wellbeing as it is to delivering high-quality education.

Staff voice is central to shaping change and wellbeing priorities. The school benefits from excellent modern facilities and is proud of its vibrant, diverse student body who work hard and have high aspirations. A link to the school can be found here

About Maiden Erlegh Trust

Maiden Erlegh Trust is a growing community of schools across Berkshire and Oxfordshire, working together to deliver the best possible education for every child and young person. With around 800 staff and 5,000 students across eleven schools, including primary, secondary, special and alternative provision, we are proud of the diversity that shapes our expertise.

We Aim High, Be Inclusive and Work Together. These values drive our focus on high-quality education for all through collaboration, inclusion and continuous improvement.

Through the Maiden Erlegh Institute, colleagues access high-quality professional learning at every stage of their career, supported by mentoring, leadership opportunities and our annual MET Staff Conference, a day that brings colleagues together to share best practice and learn from one another.

Joining our Trust means being part of a community that invests in people and values expertise, playing a direct role in shaping the lives and outcomes of young people.

Further information about working with us, and insight from colleagues across the Trust, can be found here on our website.

Benefits of Working with Maiden Erlegh Trust

Staff wellbeing and professional development are central to how we work. Colleagues benefit from a wide range of opportunities and schemes, including :

Pension Scheme - Generous employer contributions through the Teachers' Pension Scheme or Local Government Pension Scheme

Annual Leave - Generous entitlement, increasing with length of service

ME Day - One additional day's leave each year for a significant personal event

Professional Development - Extensive CPD through the Maiden Erlegh Institute, annual Trust Conference and apprenticeship opportunities

Hybrid Working - Flexible working arrangements for eligible roles

Perkbox - Discounts, wellbeing resources and monthly perk points

Wellbeing and Health - Free flu vaccinations and eye tests (where eligible)

Employee Assistance Programme - 24/7 support and discount schemes

Mental Health First Aid Support

Recognition and Community - Celebrating achievements and milestones across #TeamMET

Employee Referral Scheme

Additional Information

If you believe this is an environment where you can thrive, develop and make a meaningful contribution, please contact [e-mail] for an informal discussion.

Maiden Erlegh Trust is an equal opportunities employer and is committed to safeguarding and promoting the welfare of children. The successful candidate will be subject to an enhanced DBS check and satisfactory references