Administration - Receptionist/Showroom Host

John Clark Motor Group; City of Edinburgh; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

30 days leave (full-time equivalent)

Employee Car Scheme

Cycle to Work scheme

Training opportunities

Life assurance and pension

Job summary

Pentland Land Rover Edinburgh East (Fort Kinnaird) is seeking a weekend Showroom Host/Receptionist to be the welcoming face of our showroom. You will deliver outstanding service and embody the John Clark values of passion and integrity in every visitor interaction.

The role focuses on greeting guests, managing calls, and coordinating customer requests with care. Excellent communication and a professional presence are essential for success.

Qualifications

• Excellent communication with customers and visitors.
• Previous customer service and administration experience.
• Polite, well-mannered approach and professional presence.

Responsibilities

• Greet customers and visitors, delivering a warm, courteous welcome.
• Handle calls efficiently and direct them appropriately.
• Book and manage customer requests for accident cover, retail and warranty.
• Ensure compliance with company policies and industry guidelines.

Skills

Excellent communication

Customer service

Problem solving

Professional presence

Job description

Weekend Showroom Host/Receptionist at Pentland Land Rover Edinburgh East (Fort Kinnaird).

Do you have a natural ability to connect with people and a 'can-do' attitude that brightens every interaction? Are you ready to be the welcoming face of a leading automotive group?

Then your next opportunity is waiting at Pentland Land Rover Edinburgh East (Fort Kinnaird), part of the John Clark Motor Group. We're looking for a proactive, customer-focused Showroom Host/Receptionist to be the heart of our showroom, ensuring every visitor experiences the outstanding service John Clark is known for.

This isn't just a front-desk role; it's a pivotal position where your professionalism and warmth create an unforgettable first impression. At John Clark, our core values of passion, enterprising, and absolute integrity aren't just words - they're how we operate. You'll be empowered to embody these values, deliver exceptional customer service, and contribute directly to our positive and thriving environment.

What You'll Be Driving Towards:

As our Showroom Host/Receptionist, you'll be instrumental in:

• First Impressions: Ensuring all customers and visitors receive a pleasant and courteous welcome, consistently promoting the professional image of the company.
• Seamless Communication: Handling the volume of incoming calls efficiently, answering all internal and external calls swiftly, and directing them effectively.
• Customer Support: Booking and managing customer requests for accident cover, retail, and warranty with precision and care.
• Operational Excellence: Ensuring compliance with company policies and industry guidelines to maintain our high standards.

What You'll Bring to the Table:

We're looking for a welcoming professional with:

• Exceptional People Skills: Excellent communication skills, a polite and well-mannered approach, and the ability to build relationships easily.
• Customer Service Drive: Previous customer service and administration experience, with a clear focus on customer satisfaction.
• Problem-Solving Acumen: Strong problem-solving and decision-making skills to handle diverse customer needs.
• Professional Presence: A well-presented and approachable demeanour that reflects our brand.

Your John Clark Rewards Package:

In return for your hard work and dedication, you have the opportunity to earn an excellent salary, plus lots of fantastic benefits:

• Generous Leave: 30 days holiday (full-time equivalent) increasing with length of service.
• Exclusive Discounts: Preferential rates on vehicle parts purchases and servicing, and an industry-leading discounted Employee Car Scheme.
• Invested in You: Award-winning in-house and manufacturer training, with clear career development opportunities.
• Financial Security: Life assurance and a group contributory pension scheme.
• Added Perks: Enjoy our Cycle to Work scheme, preferential rates on borrowing and saving schemes, and participate in Family Fun Days and dealership events.
• Professional Appearance: Colleague uniform provided.

Ready to be the welcoming face of our showroom?

Please note we can only accept applications from candidates who are eligible to work in the UK without Sponsorship. Verification of your Right to Work in the UK will be required upon application.