Administration Officer CMHT

Essex Partnership University NHS Foundation Trust; Birtley; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

27 days holiday rising to 33 days with

Excellent pension up to 14.5%

Staff discounts

Job summary

Essex Partnership University NHS Foundation Trust is seeking a part-time Administration Officer to support the CMHT in Harlow. The role is 15 hours per week across Thursday and Friday, permanent, with duties across front-of-house reception and administrative support for a busy mental health service.

Responsibilities include managing referrals, patient records, and clinics, plus using PARIS. The ideal candidate will have strong communication skills, be organised and able to work in a fast-paced

Qualifications

• Experience in NHS administrative settings is desirable.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced, time-critical environment.

Responsibilities

• Provide a professional front-of-house reception for patients, visitors and staff.
• Manage and respond to the MDT team inbox.
• Use the electronic patient record system (PARIS) to support processes.
• Handle incoming telephone calls and duty calls, directing enquiries appropriately.
• Support outpatient appointments and related administrative tasks.
• Maintain accurate patient records and ensure data quality.

Job description

Essex Partnership University NHS Foundation Trust

Administration Officer CMHT

The closing date is 24 November 2026

An exciting opportunity has arisen to join the West Essex Community Administration Service supporting the Community Mental Health Team (CMHT) in Harlow as a part-time Administrator.

This is a permanent position, working 15 hours per week across Thursday and Friday, providing essential administrative support to a busy multidisciplinary mental health service.

The successful candidate will be responsible for supporting the clinical team with a range of administrative duties, ensuring the smooth and efficient running of the service. Responsibilities may include managing telephone enquiries, processing referrals, maintaining patient records, supporting clinics and appointments, and providing general administrative support to the team.

We are looking for an enthusiastic and organised individual with excellent communication and customer service skills. The ability to work effectively in a busy environment, prioritise workload, and use electronic patient record systems is essential.

This is an excellent opportunity to become part of a supportive team and contribute to the delivery of high-quality mental health services for the local community.

Main duties of the job

This is a varied and busy administrative role, working within the front-of-house reception area alongside two other administrative colleagues to provide support to the clinical team and outpatient services.

• Providing a professional and welcoming reception service for patients, visitors and staff.
• Managing and responding to the MDT team inbox.
• Using the electronic patient record system (PARIS) to support clinical and administrative processes.
• Handling all incoming telephone calls to the team, including duty calls, ensuring enquiries are managed effectively and directed appropriately.
• Supporting outpatient appointments and associated administrative tasks.
• Providing general administrative support to the multidisciplinary team.
• Maintaining accurate patient records and ensuring data quality standards are met.

The successful candidate will be organised, able to work effectively in a fast-paced environment, possess excellent communication skills, and demonstrate a commitment to delivering high-quality customer service to patients, carers and colleagues. Experience of working in an NHS administrative setting and knowledge of electronic patient record systems would be advantageous.

This role offers an excellent opportunity to gain experience within a supportive multidisciplinary mental health team while contributing to the smooth running of vital community mental health services.

About us

Valuing you. Recognising your dedication. At EPUT, we look after you.

• Receive supervision and support to help you fulfil your potential.
• Join an inclusive EPUT community and connect with others through engagement events and equality or champion networks.
• If you need help, we provide mental health and wellbeing services, occupational health advice and counselling.
• 27 days holiday, plus bank holidays, rising to 33 days after 10 years' service.
• Excellent pension of up to 14.5% of your pensionable pay.
• Staff discounts include Blue Light Card, NHS discount offers, and staff benefits.
• Season ticket loans are interest-free to cover the cost of travelling to and from work via tram, rail, or bus.

Work that wraps around your needs

• Job share: Applications for job shares are welcomed.

Job responsibilities

• Excellent communication and interpersonal skills
• Ability to work effectively in a busy, timecritical environment
• Strong organisational and prioritisation skills
• Confident use of IT systems and electronic patient records
• Ability to work independently and as part of a multidisciplinary team
• Understanding of confidentiality, data protection, and safeguarding principles

Person Specification

• Years Experience
• Knowledge

Knowledge or EPR

• Years Experience
• Proven knowledge

Communication Skills

• Years Experience
• Years Experience

Working within NHS setting

• Years Experience
• Work History

Experience working with MDT

• Years Experience
• Years Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Essex Partnership University NHS Foundation Trust

£25,760 to £27,476 a yearper annum, pro rata for part time + 5% High Cost Allowance