Administration Officer - Cheshire East

Wirral Community Health and Care NHS Foundation Trust; Knutsford; On-site; GBP 21,000 - 27,000; Full time

Job summary

Wirral Community Health and Care NHS Foundation Trust in Knutsford is seeking an Administration Officer to support 0-19 Service administrative systems and data reporting.

You will handle telephone enquiries, input data, and assist project work across Cheshire East. The role requires good communication and attention to detail in a busy NHS environment.

This position is based at Knutsford Family Hub, with opportunities to develop within the Trust's inclusive and patient-centred teams.

Qualifications

• NVQ Level 2, GCSE Level or equivalent.
• Experience dealing with the public and taking telephone enquiries.
• Proficient with Microsoft Word, Excel and Outlook.
• Strong written and verbal communication.

Responsibilities

• To support the improvement of business and administrative systems.
• To analyse and report service data and information
• To support service development and other project work

Skills

Communication skills

Administrative support

MS Word/Excel/Outlook

Data entry

Education

NVQ Level 2, GCSE Level or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

Wirral Community Health and Care NHS Foundation Trust

Administration Officer - Cheshire East

The closing date is 16 November 2026

Do you fancy a career with an award winning integrated health and care NHS Foundation Trust?

Wirral Community Health and Care NHS Foundation Trustis an innovative and forward-thinking organisation, delivering high quality health and care services to the populations of Wirral, Cheshire East, St Helens and Knowsley.

We take great pride in being an open, trusting and compassionate organisation. The Trust is committed to promoting and building a team that enhances inclusion, diversity and equality. We strongly believe that working together with our partners, listening to and engaging with our patients, service users and their families we can make a real difference to the lives of local people within our communities.

We currently deliver outstanding0-19 and 0-19+ Health and Wellbeing Servicesacross Wirral, Cheshire East and St Helens and Knowsley, supporting over 250,000 children and young people. Our dedicated, innovative and forward-thinking children and young people's services have a positive impact on the health and wellbeing of families in our communities.

We work closely with our commissioners and partners to deliver the best possible services for the children, young people and families.

Main duties of the job

To support the improvement of business and administrative systems.

To analyse and report service data and information

To support service development and other project work

Please be advised this role is based within Cheshire East, within the 0-19 Service, at Knutsford Family Hub.

About us

Wirral Community Health and Care NHS Foundation Trust has been rated as Good by CQC (Dec 2023) with some outstanding areas.

As an aspiring outstanding Trust we have numerous policies and procedures in place which provide standard organisational ways of working, in line with organisational objectives, relevant legislation and requirements. Policies allow for continuity and consistency within the Trust. Employees must abide by and adhere to all Wirral Community NHS Trust's policies, at all times.

Job responsibilities

Please See Attached Job Description and Person Specification for more details about this exciting role

Person Specification

Qualifications and Professional Training

• NVQ Level 2, GCSE Level or equivalent experience
• Demonstrable working knowledge of Microsoft packages including Word, Excel and Outlook

Experience and knowledge

• Previous experience of dealing with the public and taking telephone enquiries
• Experience of accurate data inputting

Skills and attributes

• Good oral and written communication skills with people from a wide variety of backgrounds
• Ability to produce work of a good standard with attention to detail
• Ability to communicate sensitively with all staff groups, patients and their families
• Ability to work under pressure to meet tight deadlines
• Good organisational skills
• Flexible
• Ability to use own initiative but understand the need to seek advice when necessary
• Ability to travel to clinics/meetings/sessions across the trust
• Proactive

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Wirral Community Health and Care NHS Foundation Trust