Administration Officer - Cheshire East

Wirral Community Health and Care; Knutsford; On-site; GBP 23,000 - 28,000; Full time

Job summary

Wirral Community Health and Care NHS Foundation Trust seeks an administrative/ data support role based at Knutsford Family Hub in Cheshire East. The post supports improvement of admin systems, data reporting and project work within the 0-19 service. NHS environment, good communication, and data accuracy are essential.

The role is full-time, 37.5 hours, Monday to Friday, located in Knutsford, with a salary of £25,272 per annum. Training and development are available within a supportive team.

Qualifications

• NVQ Level 2 or GCSE equivalent experience.
• Demonstrated working knowledge of Microsoft packages (Word, Excel, Outlook).
• Experience dealing with the public and handling telephone enquiries.
• Experience with accurate data input.

Responsibilities

• Support improvement of business and administrative systems.
• Analyse and report service data and information.
• Support service development and other project work.
• Role based in Cheshire East within the 0-19 Service, Knutsford Family Hub.

Skills

Communication

Attention to detail

Sensitive communication

Working under pressure

Organisational skills

Flexibility

Initiative

Travel to clinics

Proactive

Education

NVQ Level 2

GCSE or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

We advertise our job vacancies via Trac, an online recruitment system. Take your next career step and jump at a new opportunity - join Team WCHC today!Don't miss our Staff Benefits page to find out more about the many benefits of joining our Trust and what it's like to be part of Team WCHC.

Main area Wirral and Regional 0-19/25 Grade Band 2 Contract Permanent: Full Time Position Hours Full time - 37.5 hours per week (Monday - Friday, 08:30am - 4:30pm) Job ref 844-8048627

Site Knutsford Childrens Centre Town Knutsford Salary £25,272 per annum Salary period Yearly Closing 16/11/2026 23:59

Wirral Community Health & Care NHS Foundation Trust's common purpose:

We will support you and your community to live well.

Our values:

Compassion
Supportive and caring, listeningto others.

Open
Communicating openly, honestly and sharing ideas.

Trust
Trusted to deliver, feeling valued and safe.

Wirral Community Health & Care NHS Foundation Trust provides high quality community health and care services which are responsive to the needs of our local population. Services are delivered by our dedicated and innovative multi disciplinary professionals and supported by equally committed staff behind the scenes. We strive to continue developing and improving our services by working with and listening to our populations, partners, commissioners and staff.
WCHC offers you a great opportunity to be a part of a talented, passionate and committed team delivering excellent community based services across Cheshire and Merseyside.

Job overview

Do you fancy a career with an award winning integrated health and care NHS Foundation Trust?

We take great pride in being an open, trusting and compassionate organisation. The Trust is committed to promoting and building a team that enhances inclusion, diversity and equality. We strongly believe that working together with our partners, listening to and engaging with our patients, service users and their families we can make a real difference to the lives of local people within our communities.

We currently deliver outstanding 0-19 and 0-19+ Health and Wellbeing Services across Wirral, Cheshire East and St Helens and Knowsley, supporting over 250,000 children and young people. Our dedicated, innovative and forward-thinking children and young people’s services have a positive impact on the health and wellbeing of families in our communities.

We work closely with our commissioners and partners to deliver the best possible services for the children, young people and families.

Main duties of the job

To support the improvement of business and administrative systems.

To analyse and report service data and information

To support service development and other project work

Please be advised this role is based within Cheshire East, within the 0-19 Service, at Knutsford Family Hub.

Working for our organisation

Wirral Community Health and Care NHS Foundation Trust has been rated as Good by CQC (Dec 2023) with some outstanding areas.

As an aspiring outstanding Trust we have numerous policies and procedures in place which provide standard organisational ways of working, in line with organisational objectives, relevant legislation and requirements. Policies allow for continuity and consistency within the Trust. Employees must abide by and adhere to all Wirral Community NHS Trust’s policies, at all times.

Detailed job description and main responsibilities

Please See Attached Job Description and Person Specification for more details about this exciting role

Qualifications and Professional Training

• NVQ Level 2, GCSE Level or equivalent experience
• Demonstrable working knowledge of Microsoft packages including Word, Excel and Outlook

Experience and knowledge

• Previous experience of dealing with the public and taking telephone enquiries
• Experience of accurate data inputting

Skills and attributes

• Good oral and written communication skills with people from a wide variety of backgrounds
• Ability to produce work of a good standard with attention to detail
• Ability to communicate sensitively with all staff groups, patients and their families
• Ability to work under pressure to meet tight deadlines
• Good organisational skills
• Flexible
• Ability to use own initiative but understand the need to seek advice when necessary
• Ability to travel to clinics/meetings/sessions across the trust
• Proactive

By applying for this post you are agreeing to Wirral Community Health and Care NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Record system.

For further information explaining how we use your information in line with GDPR please see our ‘Guidance for applicants’ document under the section 'Additional documentation'.

We are a Disability Confident and Mindful Employer.WCHC is committed to recruiting and supporting a diverse workforce and we welcome applications from all sections of the community, regardless of disability, age, sex, race, religion, sexual orientation, maternity/pregnancy, marriage/civil partnership or transgender status. We are committed to having a team that is made up of diverse skills, experiences and abilities. We actively encourage BAME, LGBTQ+ and disabled applicants and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce and are keen to support reasonable adjustments to support our new and existing staff.

We are proud to support our Armed Forces Community as aVeteran Aware NHS Trust and are pleased to share that we recently achieved Bronze Award accreditation, in the Defence Employer Recognition Scheme . We support the armed forces as an employer; recognising the experiences and skills ex-military personnel have gained through their service.

Further Information:

Closing Dates: Candidates are advised to apply early. The Trust reserves the right to close a vacancy prior to the closing date if a high number of applications are received.

Reference Information: Please ensure your application is submitted with referees who can verify your employment/ education history over the last three years and include valid business email addresses for them. The Trust will not accept personal references from friends or family.

Salary Expectations: The Trust pays staff in line with national NHS Terms and Conditions. Relevant experience may be considered when salary offers are made. For all part-time positions, salaries are pro-rata.

Restricted Applications: Staff on the Trust's Redeployment Register will be given priority access to vacancies at their substantive band.

Flexible Working: Flexible working is very important to the Trust in both the provision of this to staff and also in staff supporting the provision of our services.

A.I. Tools: Please note, the selection processes at Wirral Community Health & Care NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills.

English Language: In order to comply with Part 7 of the Immigration Act 2016, we are required to ensure that all employees possess "the ability to fulfil all spoken aspects of the role with confidence through the medium of English.” If you have not studied at an English speaking institute, or do not possess an English language qualification, you should provide evidence in your application of how you meet this requirement.

Student Visas: Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
- applied for a Graduate visa
- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment.

Disclosure & Barring Service (DBS) Information: The cost of submitting and processing the DBS application for successful applicants will be met by the individual.For substantive employees, the DBS costs are recovered through salary deductions following commencement in post in 3 equal instalments.

For bank workers and individuals appointed to honorary positions that require a DBS check, the cost must be paid in advance via the Trusts payment link before a start date can be confirmed.

Please note that DBS fees and any associated administration charges are subject to periodic review and may change from time to time.

The cost of the DBS check would vary depending on the level required for the role:

The Trust would encourage all post holders who require a DBS for their role to registered with the DBS Update Service. You can find out more information and guidance on how to do this at DBS Update Service - GOV.UK

Wirral Community Health & Care NHS Foundation Trust is committed to discharging its statutory duty to safeguard and promote the welfare of children, young people and adults and will support staff to fulfil this duty.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.