Administration Officer | Berkshire Healthcare NHS Foundation Trust

Berkshire Healthcare NHS Foundation Trust; England; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A health services organization in the UK seeks an Administration Officer for its expanding team. This full-time, permanent role at the Finchampstead clinic offers flexible working arrangements. Key responsibilities include using patient booking systems, providing admin support across services, and acting as a primary contact for service users. Ideal candidates should exhibit excellent communication skills and the ability to work well in a team. Benefits include generous leave, a pension scheme, and career development opportunities.

Benefits

Flexible working options

27 days’ annual leave

Generous NHS pension scheme

Excellent learning opportunities

Discounts at retailers and restaurants

Free parking across Trust sites

Qualifications

• Ability to multitask and provide admin support across different areas
• Excellent communication skills essential to deal with service users
• Flexible and approachable to enhance patient experience

Responsibilities

• Use electronic patient booking systems for referrals and bookings
• Support digital applications, including Webex and telephone systems
• Be a central contact point for service users including patients and GPs
• Manage caseload assignments and tasks effectively
• Communicate clearly regarding patient queries

Skills

Excellent communication skills

Ability to work well within a team

Multitask

Show flexibility, compassion and understanding

Job description

Previous applicants need not apply.

Full Time / Part time hours available (this will be candidate dependent and discussed at interview).

An exciting opportunity has arisen to join the expanding, innovative administration team for the MSK CSS/IPASS/BLIS Services, in the role of Administration Officer. The post is on a permanent band 3 contract, based at our Finchampstead clinic, just outside of Wokingham. We are currently offering flexible home and office working.

We are looking for someone who is approachable, with a warm personality, and great people skills to join our team.

Responsibilities

• Use electronic patient booking systems, including E-Referrals and RIO to facilitate an efficient referral and booking process.
• Use and support a variety of digital & electronic applications systems – including Webex, our flexible telephone system.
• Be an accessible and central point of contact for service users, including patients and GP’s.
• Take responsibility for assigning caseloads / task management.
• Demonstrate clear and concise methods of communication as you will be dealing with a variety of referral and patient related queries.

About the Trust

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

Benefits

• Flexible working options to support work-life balance
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• ‘Cycle to Work’ and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites

Requirements – Must Haves

• Ability to work well within a team
• Excellent communication skills
• Multitask and provide admin support across different areas within our 3 services
• Show flexibility, compassion and understanding to develop our services and better the patient experience

Additional Information

FOR SECONDMENT ROLES ONLY – If the secondment role becomes permanent, the successful candidate may be offered the permanent position.

If you recognise yourself in these requirements, we would recommend you apply today!

We are happy to answer any questions that you may have. Please do not hesitate to e‑mail Gemma Myers (Administration Manager Mon‑Thurs) [e-mail] who’ll be delighted to help.

This advert closes on Wednesday 31 Dec 2025.