Administration Officer

Sandwell Metropolitan Borough Council; Oldbury; On-site; GBP 13,000 - 17,000; Part time

Job summary

Sandwell Metropolitan Borough Council is seeking an administrative professional for 18.5 hours per week to support the Connect to Work programme. Role involves updating spreadsheets, maintaining CRM records, processing referrals through PRaP, and handling Oracle Fusion financial transactions.

The post requires attention to detail, two years' admin experience, and a Basic DBS check. Fixed-term until 31 March 2027 with part-time hours.

Qualifications

• Minimum of two years' experience in an administrative role, including financial administration and processing.
• Experience handling referrals, records, and documentation with high accuracy.
• Experience using CRM systems and financial transaction processing.

Responsibilities

• Provide comprehensive administrative support including telephones, visitors, correspondence, and minute taking.
• Maintain and update spreadsheets, CRM databases, and participant records with accuracy.
• Process referrals through PRaP and generate relevant program statistics.
• Handle financial transactions such as purchase orders and invoices via Oracle Fusion.
• Develop and update programme documentation to ensure effective delivery.

Skills

Administrative support

Data entry

CRM maintenance

Financial administration

Documentation management

Education

Level 2 English and Maths

Level 2 Business Administration

Tools

Oracle Fusion

Job description

There is an exciting opportunity to support the Connect to Work programme and the wider team. Connect to Work is a government-funded employment programme that requires the postholder to maintain and update spreadsheets, manage customer records within the CRM database, and process referrals through the PRaP system. The role involves maintaining accurate electronic and paper-based records, ensuring documentation is readily available for advisers and that programme requirements are met. In addition, the postholder will be responsible for processing financial transactions through the Oracle Fusion system and supporting the smooth administration of employment programme activities. Key Duties:

• Provide comprehensive administrative support to the team, including answering telephone enquiries, greeting visitors, handling correspondence, photocopying, filing, word processing, and taking minutes at meetings.
• Maintain and update complex spreadsheets, CRM databases, and participant records, ensuring information is accurate, up to date, and that all programme documentation is completed correctly and within required timescales.
• Process and administer referrals through the DWP PRaP system, including programme starts, report generation, record management, and the provision of statistical information to support funding claims and contract requirements.
• Complete financial transactions using the Oracle Fusion system, including raising and receipting purchase orders and invoices, while also supporting the development and updating of programme documentation to ensure effective programme delivery.
  Level 2 qualification in English and Mathematics (or equivalent).
• Level 2 qualification in Business Administration or a higher relevant qualification.
• A minimum of two years' experience in an administrative role, including responsibility for financial administration and processing.
• Excellent attention to detail, with the ability to maintain high levels of accuracy when handling complex data, records, and financial information.
  This is a part‑time role working 18.5 hours per week.
• A Basic DBS check is required for this role.
• This is a fixed‑term contract until 31 March 2027.