Administration Officer

TN United Kingdom; Kingston upon Hull; On-site; GBP 27,000 - 29,000; Full time

Job summary

An established industry player is seeking an Administration Officer to join their Customer Service Centre in Hull. This role focuses on delivering exceptional customer service while managing administrative tasks within the Property Services Hub. The successful candidate will support maintenance functions, handle inquiries, and ensure effective systems are in place. With a commitment to community reinvestment and employee wellbeing, this organization offers a supportive work environment and a comprehensive employment package. If you're a proactive team player with a passion for customer service, this opportunity is perfect for you.

Benefits

Annual Leave

Pension Scheme

Life Assurance

Health Plans

Qualifications

• Experience in a similar administrative role in a customer-focused environment.
• Proficiency in Microsoft Word & Excel or similar software.

Responsibilities

• Maintaining effective administrative systems.
• Managing customer, supplier, and contractor inquiries.
• Supporting Sanctuary Maintenance with accurate information.

Skills

Administrative Experience

Customer Service

Statistical Data Analysis

Microsoft Word

Microsoft Excel

Time Management

Job description

Social network you want to login/join with:

Administration Officer, Kingston upon Hull

col-narrow-left

Client:

Sanctuary Group

Location:

Kingston upon Hull, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

7a4c20e70d41

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

col-wide

Job Description:

Sanctuary provides in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers, and providing a first-class customer service.

Position: Administration Officer

Location: Customer Service Centre, Francis Street, Hull

Salary: £27,177 - £28,607 per year

Hours: 40 hours per week - Monday to Friday

This role is based within the Property Services Hub in the Customer Service Centre (CSC) in Hull. The Property Services Hub focuses on customer service excellence and delivers a range of services for Housing, Homeownership, and Commercial & Residential properties, covering over 100,000 properties. The Administration Officer will support our maintenance function by raising repair orders, handling queries, and providing information to customers and partners.

Responsibilities include:

• Maintaining effective administrative systems.
• Managing customer, supplier, and contractor inquiries.
• Supporting Sanctuary Maintenance with accurate and timely information collection and presentation.
• Meeting KPIs and service standards, working effectively to deadlines.

Skills and Experience:

• Experience in a similar administrative role in a customer-focused environment.
• Experience in producing and analyzing statistical data is advantageous.
• Team player with the ability to work independently and use initiative.
• Proficiency in Microsoft Word & Excel or similar software.
• Ability to prioritize tasks and meet deadlines.

Why Work for Us?

Sanctuary Housing is a leading social landlord in the UK, providing around 120,000 homes. We reinvest surplus into local communities. We offer an attractive employment package supporting wellbeing, including annual leave, pension scheme, life assurance, health plans, and more.

Application closing date: 15 May 2025. Please ensure your CV is updated before applying. For questions, contact our talent team at [emailprotected]. We may close or extend applications depending on the response. For insights into working with us, visit our LinkedIn company page.

We value diversity and inclusion, actively encouraging applications from diverse backgrounds and making adjustments to support applicants' needs in line with our Disability Confident status.

Building Equality and Diversity: Sanctuary Group promotes inclusivity and works with the Home Office to prevent unlawful working. Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.