Administration Lead — Operations & Compliance

Reed; Essex; On-site; GBP 29,000 - 45,000; Full time

Benefits offered by this job

Free parking

Staff break‑out facilities

Career development opportunities

Job summary

Reed in Essex is seeking an Administration Lead to support a busy operational department and lead a high-performing admin team. You will oversee customer-facing processes, maintain records and ensure compliance while coordinating with customers, suppliers and internal teams.

The role requires proactive organisation, strong communication and the ability to balance hands-on administration with leadership in a fast-paced environment.

Qualifications

• Experience in administration or office coordination with leadership responsibilities.
• Proven ability to manage multiple priorities and deadlines.

Responsibilities

• Coordinate appointments and admin activities with external contacts.
• Communicate with customers and stakeholders to confirm appointments and updates.
• Obtain and review supporting documentation within timescales.
• Maintain accurate client and operational records.
• Ensure compliant documentation and information storage.
• Conduct identification and compliance checks.
• Respond to customer and stakeholder enquiries.
• Coordinate inspections, audits or site visits.
• Review reports and escalate issues as needed.
• Obtain quotations from approved suppliers.
• Manage supplier relationships and service delivery.
• Follow-up to ensure work is completed to standard.
• Maintain records of reports, quotations, invoices and communications.
• Provide general admin support and CRM updates.
• Allocate and prioritise workloads across the team.
• Monitor performance and resolve challenges.
• Act as escalation point for administrative queries.
• Work with management to improve processes and service standards.

Skills

Team leadership

Organisation

Attention to detail

Customer service

Stakeholder management

Communication

Data entry

Multitasking

Regulatory awareness

Tools

CRM systems

Microsoft Office

Document management

Job description

Reed in Essex is seeking an Administration Lead to support a busy operational department and lead a high-performing admin team. You will oversee customer-facing processes, maintain records and ensure compliance while coordinating with customers, suppliers and internal teams.

The role requires proactive organisation, strong communication and the ability to balance hands-on administration with leadership in a fast-paced environment.