Administration Lead

TN United Kingdom; Oxford; On-site; GBP 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as an Administration Lead at a state-of-the-art cancer care centre in Oxford. This role offers a unique opportunity to lead a dedicated administration team, ensuring efficient operations and exceptional patient service. You'll collaborate closely with clinical teams and play a key role in enhancing patient experiences. With a focus on innovation and teamwork, you'll contribute to a transformative approach in cancer care. Enjoy a supportive work environment that values your growth and well-being, with competitive benefits and a commitment to work-life balance.

Benefits

25 days annual leave

Private medical coverage

Dental coverage

Employee Assistance Program

Income Protection

Free parking

Retail discounts

Company Contributory Pension Scheme

Qualifications

• Experience in line management of small teams.
• Proven ability in administrative roles with a focus on patient care.

Responsibilities

• Manage the administration team and ensure smooth operations.
• Support patient referral pathways and handle patient feedback.

Skills

Line management

Verbal and written communication

Customer service

Relationship building

Complaint resolution

Tools

MOSAIQ IT package

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

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At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Are you ready to embark on an exciting journey as an Administration Lead at our state-of-the-art cancer care centre located in Oxford? Join our dedicated team at GenesisCare UK and be part of something extraordinary.

The Role:

As an Administration Lead with us, you'll play a pivotal role in line management responsibilities for the centre administration team, you will provide a professional, accurate and timely administration service. Being able to articulate the goals, values, and behaviours of GenesisCare will play a key part in this role.

You will be an enthusiastic, organised, and motivated individual with the ability to work alongside multiple stakeholders both internally and externally. This includes close working relationships with the centre leader, clinical teams, Consultants and Heads of Service. This is your opportunity to make a meaningful impact and develop your career.

What You'll Do:

• Work closely with consultants and secretaries to provide support in the patient referral pathway
• Effective line management of administration team, including rotas, monthly 121’s and annual performance management reviews in line with objectives and key results
• Develop a full understanding of all referral pathways within the centre
• Ensuring the smooth running of all administrative functions within the centre
• Partner with the Patient Administration Lead UK to ensure referral pathways are optimised
• Participate in Operational Excellence reviews to deliver a data driven culture
• Lead continuous improvement within the admin function
• Chairing centre admin meetings/huddles and providing admin updates in monthly staff meetings
• Support the Centre Leader with operational centre duties e.g., CQC inspections, facilities management etc
• Management of any patient feedback and complaints in accordance with policy
• Investigate Datix incidents and perform root cause analysis on administrative issues
• Management of patient pathway related administration costs
• Ensure that patient confidentiality is maintained in respect of personal information in accordance with GenesisCare policies and statutory legislation.
• Ensure all patients always experience the highest levels of service
• Maintain accurate and complete records of patient details in line with the agreed processes within GenesisCare
• Work respectfully with all team members, ensuring that clear communication and effective working relations are maintained.
• Be aware of the close working relationship with any partner hospital and comply with their local rules and policies.
• Follow departmental protocols, policies and procedures and operate in full compliance with all relevant guidelines.
• Undertake and company designated mandatory training.
• Occasionally work out of hours to ensure that breakdown or crisis are resolved with minimum impact to service and treatments.
• Adhere to company standards in respect of appearance, behaviour, and demeanour
• Work flexibly to achieve GenesisCare business objectives
• Act as a trainer and mentor for new staff
• Carry out any other duties appropriate for a post of this nature
• Uphold the GenesisCare Values

What You'll Have:

• Line management of small teams
• Experience within a diverse range of administrative roles
• Excellent verbal and written communication skills.
• Experience in a customer or patient focused environment
• Strong relationship building skills
• Experience with resolving complaints satisfactorily
• Evidence of an empathetic and holistic approach to patient care an advantage
• Experience of using MOSAIQ IT package an advantage
• Previously worked within the healthcare sector an advantage
• Proficient in all MS office packages including, but not limited to, Word, Excel, PowerPoint & Outlook

Why Choose GenesisCare:

Discover what's in store for you when you join the GenesisCare UK team:

• Shape your work-life balance with 25 days of annual leave, plus bank holidays, and the option to buy more or sell back annual leave.
• Prioritise your well-being with complimentary private medical and dental coverage, access to Employee Assistance Program, and Income Protection.
• Access our world-class radiotherapy - free to you and your immediate family, if required.
• Secure your future with a competitive Company Contributory Pension Scheme.
• Nurture your mental health and well-being through our well-being community, with access to Babylon Health and Headspace Wellbeing.
• Enjoy hassle-free commutes with free parking at most of our centres.
• Treat yourself with exclusive retail discounts.

Who We Are:

GenesisCare UK is the leading provider of private oncology services in the UK, pioneering a transformation in cancer care. Through innovative, personalised treatments, we are enhancing patient quality of life, life expectancy, and overall survival rates.

We are a team of over 600 highly trained physicians, healthcare professionals and support staff operating 14 specialist outpatient cancer centres across the UK. Our aim is to provide world-class care, offering the latest proven treatments including advanced diagnostics, medical oncology, radiotherapy, and Theranostics.

We take an integrated approach to cancer care, focusing on treating the whole patient, not just the cancer. Our personalised treatment programmes include wellbeing services in partnership with Penny Brohn UK and exercise medicine, proven to enhance patient outcomes.

Collaborating with universities and leading clinicians globally, we're dedicated to researching and developing improved cancer treatments. Our UK clinical trials programme aims to broaden access to new therapies.

We’re passionate about innovation and working together to make great things happen. We make significant investments in our employees to provide opportunities for growth, learning, and development within their roles.

Join GenesisCare UK and shape your future, while shaping the future of cancer care.

GenesisCare is an Equal Opportunity Employer.