Administration Assistant/ Receptionist

Cardiff and Vale University Health Board; Wales; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading health organization in the United Kingdom is looking for dedicated individuals to join their Artificial Limb and Appliance service team. The role involves being the main point of contact for patients and healthcare providers, ensuring smooth communication and support. Ideal candidates will have excellent communication skills, attention to detail, and the ability to work under pressure. The organization values teamwork and is committed to providing high-quality care to the community.

Qualifications

• Excellent communication skills and a caring nature are essential.
• Attention to detail is crucial for accurate data entry.
• Ability to work well both independently and as part of a team.

Responsibilities

• Liaise with patients, visitors, staff, and external providers.
• Support administrative functions as needed.
• Handle queries discreetly in compliance with the Data Protection Act.
• Process new referrals and update patient records accurately.
• Check patient details on NHS databases.
• Book repairs and deliveries efficiently.
• Manage appointment cancellations and re-booking as required.

Skills

Excellent communication skills

Attention to detail

Ability to work under pressure

Teamwork

Bilingual (Welsh and English)

Job description

Job Overview

Two exciting opportunities has arisen within the Artificial Limb and Appliance service. One would be based at the Posture and Mobility Centre, Treforrest and the other at our centre in the grounds of Rookwood Hosital Fairwater Cardiff. This focus of this role is to be the main point of contact to our Patients, HCP, and other care providers internally and externally.

Responsibilities

• To liaise with patients, visitors, staff and external providers
• Support the manager and the administrative team in the administrative function as required
• To deal competently and discreetly with queries either face to face or via the telephone using appropriate protocols in accordance with the Data Protection Act
• To process new referrals and register on patient administration system (BEST) and update records as appropriate using current systems to include scanning and uploading documents
• To check patient details as needed on other NHS databases (PMS, WDS etc.)
• To book repairs and deliveries for our engineers and drivers in an efficient manner
• To cancel appointments in case of staff in availability due to sickness, urgent training etc. and re-book as per guidelines

Qualifications & Attributes

• Excellent communication skills and a caring nature
• Attention to detail is paramount when inputting referrals and patient information
• Ability to work under pressure, work within a team or on your own, and would like to join this friendly, close knit team
• The ability to speak Welsh is desirable; English and/or Welsh speakers are equally welcome to apply

About the Employer

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across six hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.