Administration Assistant and Receptionist | University College London Hospitals NHS Foundation Trust

University College London Hospital; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare institution in Greater London is seeking a compassionate and highly organised Receptionist & Administration Assistant. In this role, you will be the first point of contact for children and families, ensuring a warm and reassuring experience. You will coordinate appointments, respond to enquiries, and manage administrative tasks, all while maintaining patient confidentiality and offering critical support. This position emphasizes strong organisational skills and excellent communication.

Qualifications

• Strong organisational skills and excellent communication.
• Ability to remain calm and focused with sensitive information.
• Understanding of patient confidentiality principles.

Responsibilities

• Coordinate appointments and process referrals.
• Respond to enquiries promptly and supportively.
• Manage administrative tasks to ensure smooth service.

Skills

Strong organisational skills

Excellent communication

Confidence using IT systems

Approachable and detail-oriented

Job description

About the role

We are seeking a compassionate, confident and highly organised Receptionist & Administration Assistant to join The Lighthouse, England’s first Child House supporting children and young people who have experienced sexual abuse. As the first point of contact for children, families and professionals, your demeanour and approach are crucial. You will help shape each person’s first experience of our service, providing a calm, warm and reassuring presence for those seeking support. You will ensure that everyone who contacts The Lighthouse feels listened to, respected and guided to the help they need.

Key Responsibilities

• Coordinate appointments, process referrals, and maintain accurate records using hospital systems.
• Respond to telephone and email enquiries promptly and in a supportive manner.
• Prepare correspondence, assist with meetings and manage shared inboxes.
• Handle day‑to‑day administrative tasks to keep the service running smoothly.
• Support the multidisciplinary team and ensure all information is kept secure.

Qualifications & Skills

• Strong organisational skills.
• Excellent communication.
• Ability to remain calm, focused with sensitive information.
• Confidence using IT systems.
• Understanding of patient confidentiality principles and security processes.
• Approachable, detail‑oriented, with the ability to manage competing priorities.

This advert closes on Thursday 18 Dec 2025