Administration Assistant

FCMS (NW) Ltd; Lancashire; In loco; GBP 15.000 - 21.000; Tempo pieno

Vantaggi offerti da questo lavoro

NHS Pension

Cycle to Work Scheme

Career Development Opportunities

Attendance Bonus

Staff Benefit Scheme

Free Tea & Coffee

Eye Care Contributions

Descrizione del lavoro

FCMS (NW) Ltd is seeking an Administration Assistant to join the Diagnostics team in Blackpool. You will manage referrals, schedule appointments, and maintain patient records across clinical systems, ensuring GDPR compliance and accurate data processing.

The role is full-time, 37.5 hours, based at Newfield House, with duties spanning reception, data entry, and general office administration. Join a social enterprise focused on patient-centered care, offering NHS Pension, a Cycle to Work Scheme,

Competenze

• Educated to GCSE/O Level standard including English Language and Mathematics or equivalent training or healthcare related qualification.
• Experience with Microsoft and other IT systems.
• Strong organisational and communication skills with attention to detail.

Mansioni

• Managing patient referrals and diagnostic bookings.
• Scheduling, amending, and cancelling appointments.
• Maintaining accurate patient records on clinical systems (e.g. S1, EMIS).
• Data entry and validation to ensure information is accurate and up to date.
• Processing correspondence, reports, and clinical documentation.
• Filing and maintaining confidential records in line with GDPR and NHS information governance requirements.
• Answering telephone calls and responding to patient enquiries.
• Communicating appointment details, preparation instructions, and follow-up information.
• Providing a professional and empathetic service to patients attending diagnostic services.
• Liaising with patients regarding appointment changes or service updates.
• Managing shared inboxes and responding to routine enquiries.
• Supporting rota coordination and clinic administration.
• Assisting with general office administration tasks and document preparation.

Conoscenze

Excellent organisation skills

Strong attention to detail

Good communication and customer

Team Player

Formazione

GCSE/O Level standard incl. English & Maths

Strumenti

Microsoft Office

S1

EMIS

SESUI

e-RS

Descrizione del lavoro

Qualifications

Desirable

Welcome to FCMS!

We are looking for an Administration Assistant to join our Diagnostics team.

Pay: £13.00 per hour

Hours: Full time 37.5 hours (Monday to Friday)

Accountable to: Head of Diagnostics

Reports to: Service coordinators

Base: Newfield House, Vicarage Lane, Blackpool, FY4 4EW

CLOSING DATE: 22 November 2026

* Please note that our roles are not being considered for sponsorship at this time*

Main duties of the job

To work as part of a team providing a full administrative service to ensure the smooth operation of community based diagnostic clinics.

This will involve dealing with referrals, booking new and follow up appointments, tracking patients through the system, recording data to monitor access times and the maintaining of accurate records of clinics on the computerised Patient Administration Systems.

To provide additional administrative support within the company as required.

About Us

The ethos of FCMS as a social enterprise, health and wellbeing services provider is to be passionate in its drive to ensure that patients and callers remain the central focus of all that it does. Coupled with excellent and well-established clinical governance systems and extremely effective operational expertise, it has meant that the company has the ability to strategically visualise, develop, and implement award winning services.

Over many years we have invested in our staff so that we have a core team of highly trained individuals who can manage the needs of our patients and callers. Our staff are able to significantly improve the service delivery and user experience due to their considerable experience and commitment to what they do.

Come and be a part of our amazing team!

• We offer NHS Pension
• Cycle to Work Scheme
• Career Development Opportunities
• Attendance Bonus
• Staff Benefit Scheme
• Free Tea & Coffee
• Eye Care Contributions

Job Description

Day to Day Duties to include, but not exhaustive:

• Managing patient referrals and diagnostic bookings.
• Scheduling, amending, and cancelling appointments.
• Maintaining accurate patient records on clinical systems (e.g. S1, EMIS)
• Data entry and validation to ensure information is accurate and up to date.
• Processing correspondence, reports, and clinical documentation.
• Filing and maintaining confidential records in line with GDPR and NHS information governance requirements.
• Answering telephone calls and responding to patient enquiries.
• Communicating appointment details, preparation instructions, and follow‑up information.
• Providing a professional and empathetic service to patients attending diagnostic services.
• Liaising with patients regarding appointment changes or service updates.
• Managing shared inboxes and responding to routine enquiries.
• Supporting rota coordination and clinic administration.
• Assisting with general office administration tasks and document preparation.

Our Key Expectations Are

• Self‑awareness Living authentically
• Adaptability- Being ready to adjust depending on the situation
• Openness What you see is what you get
• Positivity with a real sense of being able to strive for the impossible
• Generosity of spirit- Everyday should be an opportunity to act with kindness
• Ability to have fun Taking the role seriously, whilst being yourself

Our Why

To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next.

Values

• Fun: People rarely succeed unless they are having fun. Happiness is healthy!
• Awesome: We arent here to be average, were here to be awesome!
• Humble: Were here to make a difference to the lives of others, NOT to see how important we can become
• Brave: We challenge the norm. We have the courage to get the difficult jobs done
• Oompf: We have natural oompf! Its infectious!
• Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity

Disability Confident Employer

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy

DBS -

This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence).

For Driver positions you will also be required to undertake a Driver check.

The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role.

Person Specification

Qualifications

Desirable

Educated to GCSE/O Level standard including English Language and Mathematics or equivalent training or healthcare related qualification.

Other

• Being able to work with our corporate values
• Enthusiastic and positive
• Approachable
• Team Player
• Always aims for excellence
• Ability to produce creative solutions to issues

Experience

• Essential
• Excellent organisation skills
• Strong attention to detail
• Good communication and customer service skills
• Competent with Microsoft and other IT systems
• Desirable
• Experience with S1, EMIS, SESUI, e-RS.
• Information Governance understanding and awareness.
• Experience within a healthcare environment
• Experience of clinical systems
• Clinical governance understanding and awareness
• Disclosure and Barring Service Check
• This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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