Receptionist

NHS Jobs; Doncaster; On-site; GBP 21,000 - 32,000; Full time

Job summary

Nottinghamshire Healthcare NHS Foundation Trust is seeking an administrative professional to support frontline patient services. You will greet patients, process information, manage appointments via Adastra and HISS, and maintain confidentiality in a busy, patient-facing environment.

The role requires strict adherence to procedures, strong teamwork, and participation in mandatory training. You will engage with multiple stakeholders, uphold information governance, and support safeguarding and

Responsibilities

• Greet patients and process information accurately
• Follow strict procedures and protocols
• Utilise appointment diaries via Adastra and HISS
• Manage waiting room and inform clinicians of deteriorating patients
• Complete stocktakes of medical equipment when necessary
• Perform routine administration checks overnight
• Maintain patient confidentiality at all times
• Work individually or as part of a team
• Attend mandatory training and adapt to business needs
• Adhere to FCMS Policies and Procedures

Job description

Day to Day Duties to include, but not exhaustive

• To greet patients and process information received accurately
• To be able to follow strict procedures and protocols at all times
• Utilise the appointment diaries via Adastra and HISS
• Work effectively under pressure in a calm & confident manner
• Management and oversight of the waiting room
• Inform clinicians of any deteriorating patients in the waiting room
• When necessary, to be able to complete stocktakes of medical equipment
• To complete routine administration checks when working overnight
• Ensure full patient confidentiality at all times
• To work individually or as part of a team
• To undertake all relevant training consistent with the requirements of the post
• To be flexible in roles undertaken according to the business need
• To undertake all relevant training consistent with the requirements of the post
• To adhere to FCMS Policies and Procedures at all times.

General

• To engage and work with other key stakeholders such as the Ambulance Service and Trust personnel to ensure the integrated approach around patient care and service delivery
• Maintain good relationships with other members of staff and stakeholders across all disciplines
• To follow safe working practices and to comply with local Health and Safety policies and procedures
• To recognise the importance of patient experience and patient feedback
• Be credible at all times whilst upholding our values

Patient Engagement & Satisfaction:

Understand patient satisfaction measures and encourage patients to provide feedback around service

Information Governance:

Understand the importance of Information Governance and maintain the IG Toolkit on an annual basis. Maintain accurate and comprehensive statistical information, ensuring legal and local requirements are met.

Safeguarding

Safeguarding Staff are to report any safeguarding concerns to managers on site and follow usual processes if they become aware of any. Safeguarding is everyones responsibility.

Training and Support

• Contribute to own training needs and participate in relevant in-service training
• Train and support new members of staff
• Undertake mandatory training and complete in the timescale required
• To attend staff meetings where required
• Where necessary, relevant training in the operation of new or unfamiliar equipment, software or procedures will be provided or arranged.
• The post holder will be expected to attend any necessary courses that provide relevant training.

Clinical Governance

• Work with the Yorkshire Place Operations Manager, Yorkshire Place Lead and Clinical Lead to ensure compliance with CQC standards and quality standards within commissioned contracts
• Have knowledge and understanding of all FCMS policies and procedures to ensure compliance across the services

Our key expectations are:

• Self-awareness
• Living authentically
• Adaptability- Being ready to adjust depending on the situation
• Openness
• What you see is what you get
• Positivity with a real sense of being able to strive for the impossible
• Generosity of spirit- Everyday should be an opportunity to act with kindness
• Ability to have fun
• Taking the role seriously, whilst being yourself

Our Why:

To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next.

Values:

• Fun: People rarely succeed unless they are having fun.
• Happiness is healthy!
• Awesome: We arent here to be average, were here to be awesome!
• Humble: Were here to make a difference to the lives of others, NOT to see how important we can become
• Brave: We challenge the norm. We have the courage to get the difficult jobs done
• Oompf: We have natural oompf! Its infectious!
• Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity

Disability Confident Employer As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy DBS - This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence). For Driver positions you will also be required to undertake a Driver check. The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role.

Nottinghamshire Healthcare NHS Foundation Trust