Administration Assistant

hireful; Gloucester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic and supportive organization that values its employees and fosters a culture of growth and innovation. In this role, you'll ensure high-quality service delivery while maintaining effective communication with customers and colleagues. Your contributions will help shape a positive work environment where everyone can thrive. If you're looking for a place where you can make a real impact, this opportunity is perfect for you.

Benefits

Flexible working and holiday options

Pension

Enhanced parental leave

Life insurance

Discounts on technology, travel, and leisure

Learning and development opportunities

Volunteering and charity support days

Qualifications

• Strong customer service skills with a focus on accuracy.
• Ability to maintain and enter computer records efficiently.

Responsibilities

• Ensure high levels of service and accuracy in all tasks.
• Draft and issue correspondence to customers and brokers.

Skills

Customer Service

Attention to Detail

Communication Skills

Problem Solving

Education

High School Diploma

Relevant Work Experience

Job description

Morton Michel, part of the PIB group is an exciting place to start or continue your career and are an organisation who really care about their people and their customers.

Our modern offices based in Knollys House, which is on the main Train, Tram and bus route and a 5-minute walk into town operate a smart/casual dress code in the office and embrace career development and flexible working.

Here at Morton Michel, we are a close-knit team that take pride in our ability to deliver a first-class service to our customers. To do this we strive to create an environment which is great for our people. We want our people to enjoy coming to work, and to feel they can make a difference. We believe in treating our people well and showing them that they are what makes a company great.

• Ensuring a high level of service and accuracy in respect of all tasks and activities undertaken
• Undertaking quality checks of business that is received to ensure that it is acceptable for cover and that any documents produced are correct prior to despatch.
• Accurately enter and maintain computer records.
• Draft and issue correspondence to customers and brokers ensuring that all documents are complete and accurate in accordance with established standards
• Respond to telephone enquiries in a professional, courteous and efficient manner.
• Provide brokers with relevant product information that is clear, fair and not misleading
• Understand and be able to explain policy cover in line with terms and conditions.
• Establish and maintain effective communication and relationships with all colleagues and customers (including outsourced operations), promoting a professional business image.
• Contribute to the achievement of team and operational targets.
• Operate within own area of accountability, proactively escalating issues and seeking guidance.
• Understand and apply all company policies and procedures to ensure service standards are met in accordance with internal SLA and FSA requirements.
• Understand business issues and recommend solutions to improve.
• Understand and apply all legal, regulatory, information security and compliance requirements.
• Provide support and guidance to others as required.
• Identify, make recommendations on and implement improvements to process and procedures within your remit
• Ensure complaints are handled efficiently and effectively, taking appropriate action to address issues raised
• Contribute to a performance orientated culture, enabling all staff to contribute effectively and be continually motivated to achieve high levels of productivity and outputs
• Understand and adopt a Treating Customers Fairly approach to all aspects of day-to-day work and develop a team culture that reflects company principles
• Contribute to an environment where culture and behaviours are consistent with the organizations chosen culture

Why Join Us?

• Competitive salary and benefits package
• Flexible working and holiday options
• Pension, enhanced parental leave, and life insurance
• Discounts on technology, travel, and leisure
• Learning and development opportunities
• Volunteering and charity support days

Join a company that values innovation, growth, and its people. Apply now to take the next step in your career.
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