Administration Assistant

Outcomes First Group; Gloucester; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Life Assurance

Pension scheme

Wellbeing support

Flexible Benefits Platform

Discounts

Cycle to Work

Critical illness cover

Family Growth Support

Job summary

Qualifications

• Experience in an administrative or office-based role is desirable.
• Proficiency in MS Word, Excel, Outlook and PowerPoint.
• Ability to handle confidential information with discretion.
• Excellent organisational and communication skills.

Responsibilities

• Provide high-quality administrative support to the Office Manager and wider school team.
• Help ensure the efficient day-to-day running of the school office.
• Maintain accurate, confidential pupil and staff records in line with GDPR requirements.
• Respond professionally to telephone calls, emails and visitors, creating a warm and welcoming first impression.
• Liaise with parents, carers, professionals and external agencies, building positive relationships.
• Prioritise and manage a varied workload, ensuring tasks are completed accurately and on time.
• Support school administration, reporting and general office processes.
• Contribute positively to the wider life of the school and support the school's values and ethos.

Skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Organisational skills

Attention to detail

Communication skills

Customer service

Discretion

Team player

Time management

Education

Level 2 English and Maths

Job description

Are you organised, approachable and passionate about making a difference behind the scenes? Do you enjoy a varied role where no two days are the same? At Brookthorpe Hall School, we\'re looking for an enthusiastic Administration Assistant to join our friendly and supportive team. As the first point of contact for many parents, visitors and professionals, you\'ll play a vital role in ensuring the smooth day-to-day running of the school while helping create a welcoming environment where pupils can thrive. This is more than an administration role, it\'s an opportunity to become an important part of a specialist school community, supporting staff, pupils and families while making a real difference every day.

• Provide high-quality administrative support to the Office Manager and wider school team.
• Help ensure the efficient day-to-day running of the school office.
• Maintain accurate, confidential pupil and staff records in line with GDPR requirements.
• Respond professionally to telephone calls, emails and visitors, creating a warm and welcoming first impression.
• Liaise with parents, carers, professionals and external agencies, building positive relationships.
• Prioritise and manage a varied workload, ensuring tasks are completed accurately and on time.
• Support school administration, reporting and general office processes.
• Contribute positively to the wider life of the school and support the school\'s values and ethos.

We\'re looking for someone who is:

• Experienced in an administrative or office-based role (desirable but not essential).
• Proficient in Microsoft Word, Excel, Outlook and PowerPoint.
• Highly organised, with excellent attention to detail and the ability to manage multiple priorities.
• A confident communicator with excellent customer service and interpersonal skills.
• Professional, approachable and able to handle confidential information with discretion.
• Comfortable working independently as well as part of a supportive team.
• Proactive, flexible and willing to take ownership of tasks and projects.
• Level 2 English and Maths (or equivalent)."

Brookthorpe Hall School is a new independent specialist day school for boys and girls aged from 7 to 16, catering for pupils with a wide range of needs, SEMH/ASD/Complex trauma. Our dedicated team will work together to ensure successful outcomes for pupils who often arrive at the school with a troubled view of education and life.

We are part of Options Autism and can promise you plenty of challenges, and a rich variety of opportunities to develop your career. For over 19 years, Options Autism has provided specialist care and education for children, young people, and adults with autism, complex needs, and learning difficulties. As part of Outcomes First Group, we are pioneering innovative, evidence-based approaches that deliver meaningful, measurable outcomes for everyone in our care. We are really proud to say that in 2025 Outcomes First Group were officially certified as a \u2018Great Place to Work\u2019 for the sixth year running.

We place pupils and vulnerable young adults at the heart of everything we do, so every day brings the satisfaction of making a real difference. We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

Benefits

• Life Assurance
• Pension scheme with options to increase contributions
• \"Your Wellbeing Matters\" - mental health support and physical health checks
• Flexible Benefits Platform (Vista), including:
• Health, wellbeing and insurance benefits
• Hundreds of UK and international discounts
• Cycle to Work Scheme & Electric Car Purchase Scheme
• Critical illness cover
• Family Growth Support, including enhanced maternity/paternity leave and paid fertility treatment support