Admin Team Lead

NHS; Hebburn; On-site; GBP 26,000 - 30,000; Full time

Job summary

Join the South Tyneside and Sunderland NHS Foundation Trust as an Admin Team Lead, responsible for managing an administrative team, ensuring effective performance, and providing secretarial support across various services. Ideal candidates will have an NVQ Level 3 in Business Administration, experience in the NHS, and proven organisational and communication skills. This role offers opportunities for professional development and contributes significantly to patient care quality.

Benefits

Health and wellbeing support

Access to high-quality education and training

Flexible working options

Qualifications

• Experience managing staff and coordinating admin work in a healthcare environment.
• Proven ability to work independently and under pressure.
• Strong communication and organisational skills.

Responsibilities

• Manage the administrative team and oversee performance.
• Coordinate appointments and prepare documents for meetings.
• Ensure training and development of team members.

Skills

Organisational skills

Communication skills

Change management skills

Problem-solving skills

Education

NVQ Level 3 in Business Administration

GCSE Maths and English (Grade C or above)

Recognised Management Qualification

Tools

Microsoft Office Packages (Word, PowerPoint, Excel, Outlook)

EMIS

Job description

Go back South Tyneside and Sunderland NHS Foundation Trust

Admin Team Lead

The closing date is 16 June 2025

The post holder will beresponsible for the management of the admin team ensuring effectiveperformance, including coordination of administrative work, supervising staff,maintaining cover, carrying out staff performance reviews and ensuring trainingand development for the staff that they are responsible for.

Candidatesshould be qualified to NVQ Level 3 in Business & Administration orequivalent. Experience of databasemanagement and input, complex diary management, planning and organising complexmeetings and experience in attending and recording minutes of meetingsaccurately would be desirable.

Thepost holder must also have the ability to communicate effectively with peopleat all levels by telephone and in person and display the ability to followpolicies and procedures. Excellent organisational skills and timemanagement skills are essential.

The post holdershould have a working knowledge of all computer packages. They should beable to demonstrate excellent keyboard skills and a knowledge of IT packagesare essential. Experience in the use ofexcel would also be desirable.

Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visit Gov.UK for further information.

Main duties of the job

Main Dutiesinclude:

• Provides high quality secretarial andadministrative support.
• Schedules appointments and books meetings includingthose with partner organisation.
• Use various database and spreadsheet computerpackages to initiate and maintain records as appropriate, collate informationreceived and generate statistics for analytical purposes and distribution ofinformation on a weekly, monthly or yearly basis.
• Prepares Power Point and equipment for presentationsas required.
• Establishes and maintains communication withprofessional and non-professional groups for routine and daily operationalmatters with an appropriate level of understanding overcoming any differencesin communication between the people involved, including enquiries face-to-faceor via telephone.
• To arrange clinical meetings, take minutes andproduce accurate information for circulation.
• To develop and implement own skills andknowledge gained to enhance the planning and organisation within the job roleand contribute to the development of others.
• Carry out appraisals and PDPs for admin staff.
• Interview and recruit new administrative staff.
• Monitor annual leave and sickness absence ofadmin staff.
• Co-ordinate holiday cover / rotas for adminstaff ensuring appropriate cover at all times.
• Chair admin team meetings and record actions.

Working hours are Monday Friday 8.30-5.00.

About us

Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.

The Trust employs around 8,600 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements. The Trust will not accept applications which are found to be AI generated.

Job responsibilities

PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.

To providesupport to the Learning Disability team based at Monkton Hall, Hebburn,ensuring the provision of efficient and comprehensive personal secretarial servicesand administrative support.

To manage arange of administrative staff in Monkton Hall ensuring staff are developed intheir roles.

To workacross a range of bases across South of Tyne and Wear as required.

Person Specification

• Committed to delivering quality patient care
• Motivated and enthusiastic
• Target and results driven
• Flexible approach to working
• Open to change and new ways of working
• Ability to deal with conflicting situations

Planning and Organisation

• Ability to work in busy office environment with frequent interruptions.
• Ability to prioritise workload ensuring deadlines are met.
• Ability to work workload without direct supervision

Skills and Knowledge

• Proven change management skills
• Effective organisational skills
• Knowledge of data protection /freedom of information act
• Knowledge of HR policies and procedures
• Enhanced knowledge of Microsoft Office Packages e.g. Word, Power Point, Excel, Access, Outlook
• Developed knowledge of Hospital information systems
• Understanding the role of administrative roles
• HR Skills programme
• Knowledge of the role of the Admin Team Lead

Qualifications

• NVQ Level 3 in Business Administration or equivalent experience
• GCSE Maths and English (Grade c or above) or equivalent
• Recognised Management Qualification

Experience

• Experience of managing staff, chairing meetings, training and appraisal processes
• Experience of working in the NHS
• Experience of working in a complex environment
• Experience of resolving complex problems in a dynamic environment
• Previous NHS experience
• Experience chairing meetings, training and appraisal processes
• EMIS - working knowledge and experience

Analytical and Judgemental

• Knowledge of NHS Waiting Time Targets and RTT
• Ability to read complex data, identifying any potential or upcoming issues and highlighting those to Directorate Manager and Divisional Administration and Information Manager.
• Ability to present data to key stakeholders as needed

Physical skills

• To motivate staff and set goals/objectives which are monitored effectively
• To work under pressure
• To work independently or as part of a team
• To deal effectively with patient/staff enquires
• To use initiative to problem solve

Employer name

South Tyneside and Sunderland NHS Foundation Trust

£26,530 to £29,114 a year£27,485 - £30,162 (25/26 pay award pending)