Team Leader

Card Factory; Wallsend; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join Card Factory as a Team Leader and be a part of a thriving retail environment focused on customer experience and operational excellence. This role provides opportunities for personal growth while driving commercial performance and fostering a customer-centric team culture.

Benefits

25% colleague discount in-store and online

Financial wellbeing support

Seasonal incentive schemes

Opportunities for Retail Apprenticeships

Access to learning and development content

Discounts across UK retailers

Employee Assistance Programme

Qualifications

• Passionate about customer experience.
• Strong leadership skills and team-oriented.
• Comfortable with store performance data.

Responsibilities

• Support Store Manager in achieving commercial goals.
• Lead store teams in the absence of the Store Manager.
• Ensure high standards and exceptional service.

Skills

Leadership

Customer Service

Commercial Mindset

Job description

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family to help fulfill this.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving the success of our stores. As a Team Leader, you will support your Store Manager in achieving goals related to commercial growth and fostering a team culture centered around the customer. You will lead our store teams in the absence of the Store Manager, ensuring high standards and exceptional service every day.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a passion for delivering excellent service.
• Demonstrates strong leadership skills.
• Positive, forward-thinking approach.
• Comfortable reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package Description

About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategy aiming to become a true Omni-channel retailer. We invest significantly in our colleagues, creating opportunities to grow in a fast-paced environment and be part of our exciting journey.

We offer a range of benefits to support your physical, mental, and financial wellbeing:

• 25% colleague discount in-store and online
• Financial wellbeing support including education tools and salary advances
• Seasonal incentive schemes
• Opportunities for Retail Apprenticeships
• Access to learning and development content
• Discounts across UK retailers
• Employee Assistance Programme for mental, physical, and financial support

This is an exciting role with real prospects. If this describes you and aligns with your career goals, click apply now.

We reserve the right to close the vacancy early once sufficient applications are received. We recommend applying promptly to avoid missing out, as applications are reviewed regularly.

Location: The Forum Shopping Centre, Wallsend, United Kingdom