Admin Support Officer (Blackburn with Darwen)

Solutions 4 Health Limited; Lancashire; On-site; GBP 60,000 - 80,000; Part time

Job summary

A health services organization in Blackburn with Darwen is looking for a proactive Admin Support Officer. This part-time role involves supporting Stop Smoking Advisors by managing data, handling referrals, and providing vital administrative assistance. Ideal candidates should be organized, possess strong communication skills, and have a passion for public health. Join us to make a positive impact on community health initiatives.

Benefits

Employee Assistance Programme

Fully funded health plan

Cycle to Work scheme

Annual leave increase with service

Qualifications

• Experience in a busy administrative role or office setting.
• Ability to understand diverse cultural backgrounds and tailor support.
• Full Clean Driving Licence (no more than 3 points).

Responsibilities

• Monitor and action referrals from secure email.
• Respond to calls, voicemails, and general inquiries.
• Provide administrative support to Service Coordinator and advisors.
• Manage and maintain database systems with attention to detail.
• Assist in organizing conferences and training days.

Skills

Organizational skills

Communication skills

IT literacy

Customer service

Attention to detail

Education

GCSE Mathematics and English

NCSCT Smoking Cessation Practitioner (desirable)

Job description

Admin Support Officer (Blackburn with Darwen)

Smokefree Blackburn with Darwen team are looking to recruit a competent and proactive person to support an existing team of Stop Smoking Advisors. The admin support role is the key to effective working with the advisors and, to improve the quality of life and wellbeing of the local population with a specific focus on smoking.

The Role

The main duties include, handling incoming calls, dealing with inbound referrals, supporting stop smoking advisors to deliver face-to-face and virtual sessions. The post holder will also be responsible for the admin task associated with the project and preparing weekly and monthly data reports to support key performance indicators and targets.

Our office is located in Blackburn city centre, BB2 2DH, and chosen team member will be expected to work from the office Monday to Friday.

Main duties of the job

Monitor the secure email into to address and action referrals and general enquiries and processing referrals timely and effectively within timescale

Contact referrals to triage appropriately to book them into relevant clinics with an advisor.

Respond to phone calls, voicemails and call backs as appropriate

Attention to detail when inputting and maintaining the database systems

Request and process invoices for timely payments

Provide daily administrative support to the Service Coordinator and Stop Smoking advisors

Offer support, information and advice to service users and health professionals where necessary

Identify clinical queries from callers, reviewing urgency and appropriately seeking guidance to respond to them

Ensure complaints are sensitively handled and raised appropriately to be actioned

Collate and store service user feedback, case studies and comments

Work with the team to capture, create and schedule content for the social media platforms

Assist with organising internal and or external conferences and training days, including registration and resource preparation.

Order service leaflets, handbooks, and other promotional materials as needed

Provide practical support to the production of dashboards, reports and data in advance of reviews and reporting to national, regional and local commissioning and stakeholders

Manage and monitor device calibration, PAT testing and other maintenance as necessary

Support to develop, monitor and maintain quality standards and initiate good office practices including appropriate data protection of client information

Develop and maintain manual and computerised filing systems; ensuring clinic rotas are kept up to date

Explain the principles of Stop Smoking to callers and potential service users so that they can make an informed choice regarding their engagement

Motivate and empower clients to make behaviour changes during initial consultation

Ensure a commitment to own personal development by attending all team meetings and training as required and keeping up to date with best practice

Actively contribute in arranging promotional events

Keep advisors’ assets, including phones, laptops and any other items that come under this description

Support the maintenance of health and safety records and risk assessments

About us

Solutions4Health are an innovative company with a passion and a track record for tackling health inequalities. We provide a one stop solution for commissioners accountable for outcome focused integrated Public Health services.

Successful applicants will be required to undergo a DBS check at the appropriate level.

Applicants must be eligible to work in the UK, as we do not sponsor work permits and outside work permits are not accepted as proof of a right to work in the UK.

We encourage applicants meeting the criteria for the role regardless of age, disability, gender, orientation, race, religion, or ethnicity.

Solutions4health are a disability confident employer. If you require any reasonable adjustments, either at application or interview stage, please contact our HR team.

Job responsibilities

Solutions4Health are delighted to be offering the role of Admin Support Officer at (Smokefree)Blackburn with Darwen. This is apart time permanentjob with a salary of£26,208 (Pro-rata) depending on experience.

Role Summary

Solutions4Health is an innovative company with a passion and a track record for tackling health inequalities. We are looking to recruit an enthusiastic Stop Smoking Adviser who will motivate and support our clients in achieving their goal to stop smoking.

Smokefree Blackburn with Darwen is a commissioned community stop smoking service of Blackburn with Darwen Borough Council.

Join our dynamic team as an admin support officer, where you' will play a crucial role in supporting individuals on their journey to quit smoking! You will be the first point of contact for service users, stakeholders and partners. A friendly and organised point of contact, coordinating appointments, managing data, and providing vital support to our dedicated Stop Smoking Advisors. With your enthusiasm and attention to detail, you' will ensure our community stop smoking services run smoothly, making a real difference in the lives of local population. If you're ready to contribute to a healthier community, we want to hear from you!

The administrator role will require high levels of organisation, excellent communication skills, IT literacy, local knowledge and a positive approach to customer service. The successful candidate must have enthusiasm for helping others, good understanding of public health interventions and competent IT and Administration skills.

All our team members undergo a rigorous training programme to ensure they are working to the highest standard and demonstrating evidence-based practice. Full training will be provided to ensure the post-holder is competent to support across a range of areas.

If you feel you have you the drive, passion and expertise to deliver and support Public Health services in our Award Winning, Dynamic Organisation, we would be delighted to hear from you.

Main Duties and Responsibilities

• Monitor the secure email into to address and action referrals and general enquiries and processing referrals timely and effectively within timescale
• Contact referrals to triage appropriately to book them into relevant clinics with an advisor.
• Respond to phone calls, voicemails and call backs as appropriate
• Attention to detail when inputting and maintaining the database systems
• Request and process invoices for timely payments
• Provide daily administrative support to the Service Coordinator and Stop Smoking advisors
• Offer support, information and advice to service users and health professionals where necessary
• Identify clinical queries from callers, reviewing urgency and appropriately seeking guidance to respond to them
• Ensure complaints are sensitively handled and raised appropriately to be actioned
• Collate and store service user feedback, case studies and comments
• Work with the team to capture, create and schedule content for the social media platforms
• Assist with organising internal and or external conferences and training days, including registration and resource preparation.
• Order service leaflets, handbooks, and other promotional materials as needed
• Provide practical support to the production of dashboards, reports and data in advance of reviews and reporting to national, regional and local commissioning and stakeholders
• Manage and monitor device calibration, PAT testing and other maintenance as necessary
• Support to develop, monitor and maintain quality standards and initiate good office practices including appropriate data protection of client information
• Develop and maintain manual and computerised filing systems; ensuring clinic rotas are kept up to date
• Explain the principles of Stop Smoking to callers and potential service users so that they can make an informed choice regarding their engagement
• Motivate and empower clients to make behaviour changes during initial consultation
• Ensure a commitment to own personal development by attending all team meetings and training as required and keeping up to date with best practice

About Us

Solutions4Health are an innovative company with a passion and a track record for tackling health inequalities. We provide a one stop solution for commissioners accountable for outcome focused integrated Public Health services.

Successful applicants will be required to undergo a DBS check at the appropriate level.

Applicants must be eligible to work in the UK, as we do not sponsor work permits and outside work permits are not accepted as proof of a right to work in the UK.

We encourage applicants meeting the criteria for the role regardless of age, disability, gender, orientation, race, religion, or ethnicity.

Solutions4health are a disability confident employer. If you require any reasonable adjustments, either at application or interview stage, please contact our HR team.

Promoting and supporting employee well-being is at the heart of our purpose which is why we offer a range of health and wellbeing support to our teams.

• Employee Assistance Programme (inlcuding 24/7 helpline access and health and wellbeing app)
• Fully funded V1 HSF Health Plan -over 35 benefits atno cost to you such as contribution to dental, optical, etc and access to Perkboxproviding discount on shopping, gym membership, travel etc.
• Cycle to Work scheme
• Annual Leave that increases with length or service

If you think you are suitable for this role, please apply now!

Person Specification

Education and Qualification

• GCSE Mathematics and English
• A certified NCSCT Smoking Cessation Practitioner is desirable.

Knowledge and Skills

• An understanding of health inequalities within the local area
• A strong understanding of the impact of smoking on health
• Knowledge of the local area of Blackburn with Darwen
• N/A

Experience

• IT skills and experience with data inputting and admin duties
• Previous experience of working in a busy administrative role or office setting
• Ability to understand and respect the diverse cultural backgrounds of people, tailoring support to meet their specific needs.
• Ability to build rapport and trust with a wide variety of people, making them feel comfortable and respected.
• N/A

Other

• Full Clean Driving Licence (no more than 3 points)
• N/A

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.