Access Support Officer

Incommunities; Aberford; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

Car allowance

Pension scheme

Annual leave

Cycle to work

Health scheme

Wellbeing support

Discounts

Job summary

Incommunities in Bradford is hiring an Access Support Officer to coordinate access for annual gas servicing and ensure compliance with gas legislation. You will liaise with engineers, manage records, and support legal actions when access is denied.

The role requires frontline public interaction, knowledge of housing standards, and the ability to navigate complex regulations. A local candidate with a driving license is preferred.

Qualifications

• Experience dealing with members of the public face-to-face and over the phone.
• Sound knowledge of housing and estate management standards and practices.
• Ability to interpret and apply legislation and Incommunities’ procedures.
• Effective communication with people from diverse backgrounds.
• Ability to negotiate and handle conflict in stressful situations.

Responsibilities

• Coordinate access for annual gas servicing and compliance with gas legislation.
• Schedule work across Incommunities properties and liaise with engineers.
• Maintain gas servicing records and databases.
• Collaborate with Legal Team to initiate injunctions when access is denied.
• Collect, analyse and report gas compliance statistics.
• Assist Gas Servicing Manager with contractor liaison and meetings.

Skills

Public interaction

Conflict resolution

Legislation interpretation

Communication skills

Time management

Job description

We’re currently recruiting an experienced Access Support Officer to join our team. This is a key role within the organisation, responsible for supporting access arrangements and helping to ensure we meet our legal and regulatory obligations, particularly in relation to annual gas servicing and safety checks. You'll play an important part in coordinating access, communicating with residents and relevant stakeholders, and helping to ensure essential safety checks are completed efficiently and within the required timescales.

About us

We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.

In 2024 we’ve launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we’ve worked with colleagues and customers to find out what’s important to them. Our customers sit at the heart of what we do, and our colleagues are the people who’ll help us achieve our vision, which is to create the best customer experience to improve everyday lives.

Duties include:

• Ensure we can gain access to our customers’ homes to co-ordinate gas servicing and compliance with our statutory obligations, in relation to gas servicing and safety.
• Make day to day decisions on the appropriate action required to ensure that Incommunities meet the full compliance of the current gas servicing legislation
• Make recommendations for procedural changes to the Gas Servicing Manager and senior management.
• Access to confidential information relating to tenancies, and sensitive information relating to customers.
• Coordinate and schedule work associated with annual gas service programme across Incommunities properties.
• Liaise directly with the engineers to schedule work and arrange access for servicing.
• Co-ordination and management of gas service appointments.
• Support engineers on site and from the office with queries and problems on the job.
• Work closely with the Legal Team to initiate Injunction proceedings when access cannot be gained to properties and prepare necessary paperwork to take appropriate action in relation to Incommunities’ statutory obligations including court attendance when appropriate.
• Maintain and keep up to date gas servicing records and associated databases.
• Collect, analyse and report on gas compliance statistics at the direction of the Gas Servicing Manager or senior management.
• Assist the Gas Servicing Manager with contractor liaison and formal contract meetings for external contracts.

Requirements

• Experience must include dealing with members of the public both face to face and over the phone, problem solving and conflict resolution.
• Have a sound knowledge of housing and estate management standards and practices.
• Ability to interpret and apply legislation and Incommunities’ procedures.
• Ability to communicate effectively in order to be able to deal with people from a wide range of backgrounds both over the telephone and in person.
• Ability to negotiate and deal with possible conflict situations sensitively and possess a calm manner in potentially stressful situations.
• Live local to Bradford as this role is primarily office based and will require you to attend properties across the District at short notice
• Drive with own vehicle
• Right to work in the UK - Visa sponsorship is not available.

Benefits

• Salary ranges from £29,978 to £33,415 per year depending on experience
• £1,000 essential car user allowance plus mileage
• Social Housing Pension Scheme with up-to 10% employer contribution
• 28 days annual leave that increases with service plus bank holidays
• Option to buy and sell annual leave
• Training, development, and qualification opportunities
• Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
• Corporate health scheme membership
• Access to an Employee Assistance Programme
• Cycle to work scheme
• Local gym membership discounts.
• A team of trained Mental Health First Aiders who are available for colleagues to contact for support

Join Our Team!

We’re looking for great people to join us! At Incommunities, we’re committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences-we know that diverse perspectives make us stronger.

Based in Bradford, a city known for its rich cultural diversity, we serve vibrant communities. As a social housing provider, we’re passionate about making a real difference by providing safe, affordable homes and improving lives.

Our recruitment process is designed to support you every step of the way. If you need any adjustments or assistance, just let us know.

We’re proud to be a Mindful Employer, committed to mental health and wellbeing. We also hold the 'Committed' Menopause Friendly Accreditation, recognising the importance of support in the workplace.