Admin Officer - Bank Booking

Cheswold Park Hospital; Wakefield; Hybrid; GBP 24,000 - 26,000; Full time

Job summary

Cheswold Park Hospital is seeking an Admin Officer for the Bank Booking role. The position involves supporting the bank booking team with flexible staffing and administrative tasks. Ideal candidates will possess strong communication skills and relevant administrative experience. This hybrid role offers a supportive environment with a focus on flexibility and teamwork.

Qualifications

• Recent secretarial/administrative experience required.
• Experience in using various systems essential.
• Ability to maintain confidentiality is crucial.

Responsibilities

• Support the management of flexible staffing resources.
• Provide admin support for bank office processes.
• Utilize e-rostering system to maintain staffing levels.

Skills

Communication

Flexibility

Teamwork

Education

NVQ level 3 or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

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Job Summary

South West Yorkshire Partnership NHS Foundation Trust is currently recruiting for a Bank Office Administrative Officer in the Trust Staff Bank Service based in block 8, Fieldhead Hospital.

Job Summary

South West Yorkshire Partnership NHS Foundation Trust is currently recruiting for a Bank Office Administrative Officer in the Trust Staff Bank Service based in block 8, Fieldhead Hospital.

The applicant, as well as supporting with the day-to-day administrative functions as directed by the team leader, will primarily support the bank booking aspect of the team. This will require a flexible attitude and approach to the role. You will be expected to compete shift patterns in line with the rest of the bank booking team. This will include working 3 or 4 long days a week (7 7), regular weekend work. When not on the shift pattern then you will complete Mon Fri 8 4. This is a hybrid post with the majority of the shifts being worked from home.

Experience of working with various systems is essential as is a flexible, adaptable, can-do attitude. Training and support is essential to the function of our team and same will be given to the ideal candidate as well as any equipment necessary to complete the role.

You will be working with various stakeholders including teams and bank staff.

For informal enquiries or to arrange a visit please contact either: Sue Walsh, Trust Bank Team Leader on 07717891266 or Colin Hill, Trust Bank Manager on 07768021346.

Main duties of the job

Facilitate and support the management of the flexible staffing resource including bank and agency.

Supporting the deployment of flexible staff through the bank booking processes.

Assist in maintaining a positive experience for all bank staff and end users.

Provide admin support for processes within the bank office including issues and locum engagement.

Utilising the e-rostering system to support maintaining safe staffing levels.

Supporting teams in acquiring their flexible staffing resource.

All employees of the Trust are strongly encouraged to be fully vaccinated against COVID-19 to protect patients.

At the time of advertising, this role does not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK. For this reason, we are unable to sponsor anyone for a skilled worker visa for this role

We are happy to accept applications from candidates who can prove their right to work in the UK or via alternative visa routes. Such applications will be considered alongside all other applications.

About Us

We are a specialist NHS Foundation Trust that provides community, mental health and learning disability services for the people of Barnsley, Calderdale, Kirklees and Wakefield. We also provide low and medium secure services and are the lead for the west Yorkshire secure provider collaborative.

Our mission is to help people reach their potential and live well in their communities, we do this by providing high-quality care in the right place at the right time. We employ staff in both clinical and non-clinical services who work hard to make a difference to the lives of service users, families and carers.

We encourage and welcome applications from all protected characteristic groups, we value diversity and want our workforce to be reflective of our communities.

Being a foundation Trust means were accountable to our members, who can have a say in how were run. Around 14,300 local people (including staff) are members of our Trust.

Join us and you will be one of over 4,500 staff committed to supporting and improving the mental, physical and social needs of the thousands of people we meet and help each year.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all colleagues and volunteers to share this commitment.

We do reserve to right to close vacancy before the advertised closing date if necessary, so please apply as soon as possible.

Details

Date posted

13 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Fixed term

Duration

11 months

Working pattern

Full-time, Flexible working

Reference number

C9378-QA01345A

Job locations

Fieldhead Hospital

Trust Bank, Block 8, Ouchthorpe Lane,

Wakefield

S Yorkshire

WF1 3SP

Job Description

Job responsibilities

Service user contact referred to in this Job description will only apply when working within a clinical area.

The Post-holder Will:

under the supervison/direction of the Line Manager/Administrative Supervisor, within a delegated framework for agreed tasks and seeking support as and when necessary, provide a comprehensive, confidential, Secreterial/administrative service to clinical/support services, in an efficient and confidential manner.

provide services within well-established policies, procedures, protocols, guidelines, whilst acting within the required sphere of competences for the role at all times.

demonstrate sound knowledge of the service to enable the post holder to contribute and inform decision making within the service.

may work within clinical environments where conflict resolution may be required.

act as principal point of contact for users of the service eg,individuals from within/outside the Trust, service users and members of the public etc.

work flexibly to meet the needs of the service.

develop and maintain good working relationships by being, flexible, adaptable, polite, positive and empathetic, communicating effectively and informatively.

work with sensitivity and have a good understanding of the service provision and issues experienced by its users.

prioritise own tasks, exercising a degree of independence, initiative and judgement. Assess situations, identify and resolve potential problems within own skill set. Refer and seek guidance on issues outside of postholders level of competency or authority to the Line Manager.

work within well-established departmental/Trust policies, procedures, protocols, guidelines and established service delivery plans at all times.

use effective verbal/written communication at all times, incorporating tact, empathy, consideration, courtesy and confidentiality. Adapt style of communication to respond to others user communication difficulties.

ensure the service experienced is positive and service user confidentiality is maintained at all times. Treat users of the service, colleagues etc, with respect, dignity, courtesy and in accordance with the Trusts Values.

For further details please see attached document.

We are aware that an increasing number of applicants are using AI technology to generate responses on NHS Job application forms.Over reliance on AI-generated content in application forms is strongly discouraged and we will conduct a thorough screening process before selecting candidates to progress to the next stage. If you are using AI to enhance your application, please disclose this in your NHS Jobs application form.

The Post-holder Will:

under the supervison/direction of the Line Manager/Administrative Supervisor, within a delegated framework for agreed tasks and seeking support as and when necessary, provide a comprehensive, confidential, Secreterial/administrative service to clinical/support services, in an efficient and confidential manner.

provide services within well-established policies, procedures, protocols, guidelines, whilst acting within the required sphere of competences for the role at all times.

demonstrate sound knowledge of the service to enable the post holder to contribute and inform decision making within the service.

may work within clinical environments where conflict resolution may be required.

act as principal point of contact for users of the service eg,individuals from within/outside the Trust, service users and members of the public etc.

work flexibly to meet the needs of the service.

develop and maintain good working relationships by being, flexible, adaptable, polite, positive and empathetic, communicating effectively and informatively.

work with sensitivity and have a good understanding of the service provision and issues experienced by its users.

prioritise own tasks, exercising a degree of independence, initiative and judgement. Assess situations, identify and resolve potential problems within own skill set. Refer and seek guidance on issues outside of postholders level of competency or authority to the Line Manager.

work within well-established departmental/Trust policies, procedures, protocols, guidelines and established service delivery plans at all times.

use effective verbal/written communication at all times, incorporating tact, empathy, consideration, courtesy and confidentiality. Adapt style of communication to respond to others user communication difficulties.

ensure the service experienced is positive and service user confidentiality is maintained at all times. Treat users of the service, colleagues etc, with respect, dignity, courtesy and in accordance with the Trusts Values.

For further details please see attached document.

We are aware that an increasing number of applicants are using AI technology to generate responses on NHS Job application forms.Over reliance on AI-generated content in application forms is strongly discouraged and we will conduct a thorough screening process before selecting candidates to progress to the next stage. If you are using AI to enhance your application, please disclose this in your NHS Jobs application form.

Person Specification

Qualifications

Essential

• Must be appropriate to the role::
• NVQ level 3 or RSA III or OCR III (or equivalent level of qualification in related subject eg business admin, typing/word processing, customer services)
• Or, be able to demonstrate competency at level 3.
  
  

Desirable

• Willingness to undertake further study/development.
  
  

Experience

Essential

• Recent Secretarial/administrative experience
• Copy /audio typing if applicable to role
• Note/minute taking
• In using email, maintaining and updating paper and electronic diaries, arranging meetings
• In using Microsoft Word and other Microsoft applications, e.g. Excel, Outlook , PowerPoint etc
• In working as an effective team member with minimum supervision
• In working in a busy environment with competing demands
• Understanding of the need to maintain strict confidentiality
• In using a degree of initiative
• in organising and prioritising own tasks in order to meet deadlines.
  
  

Desirable

• In working in a caring environment
• In dealing with the public
• Of NHS software programme
• Leadership skills
• Customer Care skills
• Excellent IT skills
  
  

Personal Attributes

Essential

• Ability to be flexible to meet the demands of the post.
• Responsive attitude and approach
• Dress appropriately for the environment
• Ability to travel around the Trust as appropriate to role
  
  

Physical Attributes

Essential

• A satisfactory sickness record over the previous 2 years (subject to the need to act with fairness and equality of opportunity, particularly where the sickness is related to a disability and/or pregnancy).
• Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary)
  
  

Training

Essential

• Must be willing/able to undertake all appropriate Trust mandatory training requirements, and subsequent refresher training relevant to the area
• Must be willing/able to undergo job development and training and maintain skills
  
  

Special Knowledge/Skills

Essential

• Good written communication skills, with the ability to deal with and prepare routine written correspondence.
• Good verbal communication skills, with the ability to obtain information and pass on comprehensive and confidential messages
• In, decision-making and prioritisation
• Knowledge of Data Protection Act
• Customer care skills
• Good interpersonal skills
• Diversity/Cultural understanding
• Resilience to pressure and exposure to emotional, distressing situations
• Non-judgemental, empathetic manner
• Able to use observation skills to identify potential risks and act appropriately
• Demonstrates Trust Values
• Able to fulfil the requirements of the Trusts value based induction
  
  

Desirable

• Knowledge of information governance
• Problem solving skills
  
  

Person Specification

Essential

• Must be appropriate to the role::
• NVQ level 3 or RSA III or OCR III (or equivalent level of qualification in related subject eg business admin, typing/word processing, customer services)
• Or, be able to demonstrate competency at level 3.
  
  

Desirable

• Willingness to undertake further study/development.
  
  

Essential

• Recent Secretarial/administrative experience
• Copy /audio typing if applicable to role
• Note/minute taking
• In using email, maintaining and updating paper and electronic diaries, arranging meetings
• In using Microsoft Word and other Microsoft applications, e.g. Excel, Outlook , PowerPoint etc
• In working as an effective team member with minimum supervision
• In working in a busy environment with competing demands
• Understanding of the need to maintain strict confidentiality
• In using a degree of initiative
• in organising and prioritising own tasks in order to meet deadlines.
  
  

Desirable

• In working in a caring environment
• In dealing with the public
• Of NHS software programme
• Leadership skills
• Customer Care skills
• Excellent IT skills
  
  

Personal Attributes

Essential

• Ability to be flexible to meet the demands of the post.
• Responsive attitude and approach
• Dress appropriately for the environment
• Ability to travel around the Trust as appropriate to role
  
  

Physical Attributes

Essential

• A satisfactory sickness record over the previous 2 years (subject to the need to act with fairness and equality of opportunity, particularly where the sickness is related to a disability and/or pregnancy).
• Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary)
  
  

Training

Essential

• Must be willing/able to undertake all appropriate Trust mandatory training requirements, and subsequent refresher training relevant to the area
• Must be willing/able to undergo job development and training and maintain skills
  
  

Special Knowledge/Skills

Essential

• Good written communication skills, with the ability to deal with and prepare routine written correspondence.
• Good verbal communication skills, with the ability to obtain information and pass on comprehensive and confidential messages
• In, decision-making and prioritisation
• Knowledge of Data Protection Act
• Customer care skills
• Good interpersonal skills
• Diversity/Cultural understanding
• Resilience to pressure and exposure to emotional, distressing situations
• Non-judgemental, empathetic manner
• Able to use observation skills to identify potential risks and act appropriately
• Demonstrates Trust Values
• Able to fulfil the requirements of the Trusts value based induction
  
  

Desirable

• Knowledge of information governance
• Problem solving skills
  
  

Employer details

Employer name

South West Yorkshire Partnership NHS Trust

Address

Fieldhead Hospital

Trust Bank, Block 8, Ouchthorpe Lane,

Wakefield

S Yorkshire

WF1 3SP

Employer's website

https://www.southwestyorkshire.nhs.uk (Opens in a new tab)

Employer details

Employer name

South West Yorkshire Partnership NHS Trust

Address

Fieldhead Hospital

Trust Bank, Block 8, Ouchthorpe Lane,

Wakefield

S Yorkshire

WF1 3SP

Employer's website

https://www.southwestyorkshire.nhs.uk (Opens in a new tab)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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