Business Travel Consultant

Travel Trade Recruitment Limited; Leeds; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a Business Travel Consultant to join their dynamic team in Leeds. This role offers the opportunity to manage group flight accounts, ensuring exceptional customer service while utilizing your expertise in SABRE GDS. You'll thrive in a fast-paced environment, building relationships with clients and managing travel arrangements for live events. Enjoy a competitive salary and a fantastic benefits package, all while working Monday to Friday with no weekends. If you are passionate about travel and ready to take your career to the next level, this is the perfect opportunity for you!

Benefits

Career progression opportunities

Competitive salary

Monday to Friday office hours

No weekend work

Qualifications

• Strong knowledge in GDS systems for booking long haul and multi-stop itineraries.
• Experience in ticketing, refunds, and post-reservation customer care is desired.

Responsibilities

• Manage group flight accounts and respond to flight inquiries using Sabre GDS.
• Handle all travel arrangements for client events, ensuring high-level service.
• Assist operations and sales teams with proposals and delegate management.

Skills

SABRE GDS

Customer Service

Attention to Detail

Proactive Work Ethic

Group Flight Management

Ticketing and Refunds

Tools

Galileo GDS

Internal Company Systems

Job description

Calling all SABRE trained experienced Business Travel Consultants! Are you tired of the constant transactional phone services? Do you want to be able to build relationships with your clients as well as develop your own skills in business travel? Our client is a well-established travel company who is looking for someone able to use their own initiative and a great team player to join as a Business Travel Consultant within their Leeds based office. Working on multiple accounts, you'll be used to delivering 1st class customer service with strong GDS knowledge and looking after all the client's needs from beginning to end. It's a fast-paced environment so a knack for managing priorities is needed, but in return, you will be getting an excellent salary, plus a fabulous benefit package!

JOB DESCRIPTION:

1. Managing own group flight accounts
2. Responding to flight enquiries and quoting fares by using Sabre GDS or other related airline systems and websites
3. Managing own workload, attention to detail, being proactive and responsible for high level group travel events with large passenger numbers
4. Confirming Sabre GDS and airline group reservations along with ad-hoc flights and aircraft charters
5. Ticket issue for groups and ad hoc flights
6. General GDS management: Flight amends, exchanges, refunds, hotel bookings, and advanced passenger information
7. Administration of all bookings including confirmations, contracts, flight summaries (internal doc), budgets, manifests, contingencies, financials and reconciliation as company processes
8. Process bookings using internal company systems and best practice policies
9. Working within the flight department assisting Logistics Manager, operations and sales team regarding all flight requests, quotes, upgrades and deviations
10. Full group flight management of client's events and adhering to deadlines
11. Travel management of live events to include flights, rail and any other means
12. Regular meetings with operations team and suppliers
13. Out of hours flight assistance cover required and travel may be necessary
14. Flexible hours, we work worldwide and with many time zones
15. Manage smaller groups, client holidays and VIP trips (golf trips or similar incentives) to include ground arrangements (hotels, meals, activities, transfers, financials) liaising with DMCs and handling all travel arrangements
16. Assist the operations and sales team when necessary, with new proposals, venue find, delegate management

EXPERIENCE REQUIRED:

A strong knowledge in native GDS systems booking long haul and multi-stop itineraries, rail and hotels (not point and click systems). The client is ideally looking for Sabre experience, but happy to cross train from a Galileo background. Experience in ticketing, refunds and post-reservation customer care is desired.

THE PACKAGE:

• The successful candidate will earn a competitive salary (depending on Business travel Experience) along with company benefits and career progression to management roles or other sectors in the company.
• Great hours; Monday - Friday, office hours and no weekends
• Established and growing travel company!

INTERESTED?

To apply for this exciting opportunity, Business Travel Consultant in Leeds, please call Gemma (phone number removed) or email your CV to (url removed). Alternatively click 'Apply Now' below and follow our easy to view instructions below.