Admin officer

BBS Recruitment; Greater London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A recruitment agency is seeking an experienced Accounts Admin Officer for a temporary position in Southwark. The role involves managing service charge accounts, liaising with various departments, and providing high levels of customer service. Ideal candidates should have experience with computerised packages and a commitment to customer excellence. Please apply with your CV if you have relevant experience.

Qualifications

• Experience in using various computerised packages.
• A commitment to maintaining high customer service standards.

Responsibilities

• Work with Homeownership Managers to maximise income.
• Assist Accounts Officers with correspondence and queries.
• Maintain accurate account records.
• Manage service charge accounts and payment plans.
• Liaise with various departments and suppliers.

Skills

Customer service excellence

Computerised package proficiency

Job description

Overview

BBS Recruitment is currently recruiting an experienced Accounts admin Officer for a temporary position for our client based in Southwark.

Responsibilities

• The role is in the Homeownership Accounts Team. Working in conjunction with the Homeownership Managers (Income) and Income Officers to maximise income using the council's financial and other housing management software packages.
• Admin officer role will be assisting the Accounts Officers to manage non-technical correspondence and queries from homeowners and responding to e-forms where appropriate including sending out statements and breakdowns.
• To be responsible for ensuring that all account records are kept up to date and the appropriate account actions are taken in a timely manner. To help develop and improve arrears and enforcement processes in coordination with the Income team.
• Dealing with queries from the customers about their service charge accounts, setting up & managing payment plans and chasing arrears, including making referrals for legal action.
• To resolve enquires or sign-post customers in relation to the services provided that the homeowners are being charged for.
• Close liaison with officers and managers within Homeownership Services, Exchequer Services and other directorates of Finance and Governance.
• Liaison with officers from other departments and suppliers such as Housing and Modernisation, Environmental Services, Legal, Procurement, Audit (internal and external), contractors and managing agents.
• Liaison required with local MPs, Ward Councillors, and resident representatives regarding the provision of services.
• To contribute to the management of Homeownership Services reporting to the Homeownership Manager (Income) on various matters relating to the income portfolio. To identify and take on new and additional tasks that may improve services or benefit the Council. To achieve such targets that may be set for the Team by the Council and/or the Head of Homeownership Services and to ensure service provision is properly controlled and monitored.
• To ensure in relation to garages and other non-residential rents and service charges that appropriate rents are charged across the spectrum of tenants. To open and close accounts in accordance with procedure and under the instruction of the Homeownership Manager (Income).
• To follow all policies and procedures and guidelines in connection with the recovery of income across Homeownership Services.
• To assist the Garages Income Officer in debt recovery procedures in accordance with statute and council policy, liaising with the Income Officers as necessary.

Requirements

• Experience of using a wide range of computerised packages.
• A proven commitment to high levels of customer service

Please apply with your CV if you have relevant experience.