Mortgage Administrator

Brookson (A People2.0 Company); Coventry; Hybrid; GBP 24,000 - 36,000; Full time

Benefits offered by this job

5% pension contribution

23 days’ annual leave + birthday off

2 Press Pause days

Free financial advice

Wellbeing benefits

Job summary

Brookson, part of the People2.0 group, invites applications for a Mortgage Administrator in our Coventry office. You will support our Financial Advisors, progressing client cases from application to completion with a proactive, client‑facing approach.

In a hybrid setup with two mandatory office days per week, you will maintain client records, assist with suitability reports, and perform AML, invoicing and billing checks while meeting SLAs and KPIs.

Qualifications

• Strong communication skills, written and verbal, with a friendly telephone manner.
• Excellent time management and ability to manage own workload.
• Confident in building rapport with clients in a customer-facing role.
• Strong attention to data accuracy and compliance.
• Experience with Microsoft Office is required.
• Previous experience in financial services is desirable but not essential.

Responsibilities

• Provide end-to-end administrative support on client cases from application through to completion.
• Support new and existing clients via phone and email, delivering a proactive, professional and customer-focused service.
• Manage and maintain accurate client records, ensuring all documentation meets internal, regulatory and compliance standards.
• Support Advisors with suitability reports, reviews and wider case administration.
• Carry out checks such as Prevention of Money Laundering (PML), fee reconciliation and invoicing.
• Work closely with the wider team to meet service level agreements (SLAs) and contribute to team improvements.

Skills

Communication

Time management

Client rapport

Attention to detail

KPI awareness

Team collaboration

Tools

Microsoft Office

Job description

If you're passionate about delivering a high-quality service and enjoy working in a fast‑paced, customer‑focused environment, we’d love to hear from you. Join our team where you’ll support our Financial Advisors and play a key role in ensuring an excellent experience for our clients.

Established in 1995, Brookson has been supporting freelancers, contractors and self‑employed professionals for 30 years. With our head office in Warrington and additional UK offices in London, Coventry and Bournemouth, we have grown into a trusted provider of accountancy, tax and financial services support.

Now part of the People2.0 group, we continue to innovate and expand, offering our employees a dynamic and rewarding place to build their careers.

Our Coventry office (CV5) is easily accessible by car and just an 8‑minute walk from the nearest train station. We offer hybrid working, with a minimum requirement of 2 days per week in the office and flexibility to work from home for the remaining days.

Internally, the job title for this role is Financial Services Administrator.

What will you be doing as a Mortgage Administrator?

As a Mortgage Administrator within our Financial Services team, you will provide essential support to our Advisors, helping to ensure cases are progressed smoothly, compliantly and to a high standard. Your responsibilities will include:

• Providing end‑to‑end administrative support on client cases, from application through to completion
• Supporting new and existing clients via phone and email, delivering a proactive, professional and customer‑focused service
• Managing and maintaining accurate client records, ensuring all documentation meets internal, regulatory and compliance standards
• Supporting Advisors with suitability reports, reviews and wider case administration
• Carrying out checks such as Prevention of Money Laundering (PML), fee reconciliation and invoicing
• Working closely with the wider team to meet service level agreements (SLAs), support compliance requirements and contribute to team improvements

What qualities will help you thrive as a Mortgage Administrator?

• Strong communication skills, both written and verbal, with a friendly telephone manner
• Excellent time management skills and the ability to manage your own workload
• Confident building rapport with clients and working in a customer‑facing role
• A strong attention to detail to ensure data accuracy and compliance
• Comfortable working towards KPIs and targets
• Proficiency in Microsoft Office
• A collaborative, team‑focused approach
• Previous experience within financial services is desirable but not essential

In return for joining Brookson as a Mortgage Administrator

At Brookson, we want everyone to feel valued and supported. We offer a wide range of benefits alongside a strong commitment to colleague engagement, wellbeing and professional development. Benefits include:

• 5% company pension contribution after 3 months
• 23 days’ annual leave plus bank holidays and your birthday off each year
• 2 Press Pause days per year – dedicated time to focus on your wellbeing
• Free financial advice, including mortgages and savings
• Wellbeing benefits including discounted gym membership, direct GP access and an in‑house Mental Health First Aid team