Admin Line Manager

Royal Devon; Exeter; Hybrid; GBP 32,000 - 39,000; Part time

Benefits offered by this job

NHS Pension scheme

Car lease schemes

Cycle to work scheme

27 days annual leave rising to 33 days

Job summary

The Royal Devon University Healthcare NHS Foundation Trust is seeking an Administrative Line Manager to lead administrative and clerical staff and oversee day-to-day admin functions at William Wright House.

The role is 22.5 hours per week (3 days) and offers training, progression, and a supportive environment within the Healthcare for Older People and Stroke Medicine teams, with a focus on patient experience and efficient service delivery.

Qualifications

• Experience managing administrative staff
• Ability to align admin services with strategic goals
• Experience in NHS admin environment

Responsibilities

• Manage administrative and clerical staff and day-to-day running of admin functions.
• Ensure staff are supported and aligned with strategic agenda.
• Maintain confidentiality and information security.
• Provide excellent customer care to patients and relatives.
• Promote continuous improvement across the trust.

Skills

Staff management

Customer care

SOP compliance

Continuous improvement

Confidentiality

Job description

The Administrative Line Manager is responsible for the line management of administrative and clerical staff and the day to day running of administrative functions. Specifically, the post holder will:

• Ensure that all staff are managed appropriately and within the parameters set by the Admin Services Manager
• Ensure that the administrative service is appropriately resourced and the work is closely aligned to the needs of the Trust’s strategic agenda and direction
• Ensure that administrative services function effectively on a day to day basis, supporting the needs of Service Lines and their patients
• Support and motivate the administrative workforce to focus on the needs and experience of patients
• Support all admin members within the team.
• Promote a culture of continuous improvement and share this knowledge across the trust to improve efficiencies, increase patient care and drive down costs
• Ensure implementation and continual compliance with relevant Standard Operating Procedures (SOPs)
• Ensure all information is secure and confidentiality of information is maintained at all times
• Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy
• Ensure the professional image of the Trust is maintained at all times

About the Role

More detail about the role

We have an exciting substantive opportunity for an Administrative Line Manager position working at 22.5 hours part time, 3 days a week.

This Admin Line Manager position will cover the Healthcare for Older People Team/Stroke Medicine team based in William Wright House.

Full training and support will be given for the successful candidate and is a great opportunity for progression and experience.

Working Pattern: 22.5 hours per week

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Our values are at the heart of everything we do,

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.

Salary is not the only financial benefit

You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:

• National discount services such as the Blue Light Card and Health Service Discounts.
• Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
• Car lease schemes.
• The NHS Pension scheme (one of the most generous and comprehensive in the UK).
• Cycle to work scheme

These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.

• Salary Band 5: £32,073 - £39,043 per annum pro rata
• Frequency Annual
• Vacancy Reference 185-120234-14496
• Contract Type Permanent
• Closing Date 28 October, 2026
• Job Category Administration