Admin & Coordination for Criminal Justice & Recovery

LLOYD'S REGISTER INTERNATIONAL; Barnsley; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

27 days annual leave

Pension scheme

Life assurance

Enhanced sick pay

Birthday leave

Professional fee reimbursement

24/7 online GP access

Recognition and long service awards

Recommend a Friend £500 bonus

Cycle to Work

Blue Light Card discounts

Free will writing

Job summary

Waythrough seeks an Administrator to support the Criminal Justice and Integrated Recovery teams in Barnsley. You will greet clients, manage referrals, data entry and arrange appointments, liaising with staff and partners to ensure smooth service delivery.

The role requires experience in admin, quality/audit awareness, and strong MS Office skills. A permanent contract with 37 hours per week, with potential for flexible shifts, is offered.

Qualifications

• Previous experience in a customer facing administrative role.
• Knowledge of quality systems and audit requirements.
• Proficient in Microsoft Office programmes.
• Ability to collate and disseminate information.
• Administrative skills, including experience of working within electronic monitoring and recording systems.

Responsibilities

• Act as the first point of contact for clients and visitors to the service and coordinate timely responses to enquiries made via telephone, email, text and website.
• Ensure everyone contacting the service is welcomed, supported and where appropriate signposted to service staff and/or relevant partners.
• Provide a positive first contact for those contacting the service by telephone, utilising the service referral pathway to identify and action appropriate next steps including options such as booking an assessment appointment, accessing a duty worker or signposting.
• Where relevant contribute to maintaining and monitoring the service lone working system within recovery centres and where applicable community delivery venues.
• Where relevant identify, facilitate and organise use of community outreach and satellite sites for service provision.
• Maintain electronic and manual appointment systems and complete referral information as appropriate.
• Ensure a high standard of accuracy for data entry, using computerised recording systems and packages such as Excel, Access, Theseus and other databases within required deadlines.
• Where relevant lead on the coordination of room bookings, including preparation of meeting/training rooms and organisation of refreshments as requested.
• Attend meetings and take minutes when required.
• Understand service and organisational quality standards and audit requirements, including the need to ensure information is collected and recorded in accordance with quality and audit requirements.
• Understand and be able to work within a quality assurance system on a day-to-day basis.
• Understand performance indicators for the service and assist with the collection and presenting of data, providing evidence that performance indicators have been met.
• Maintain accurate, up to date records and work in accordance with organisational guidelines and procedures.

Skills

Customer service

Admin skills

Data entry

Microsoft Office

Education

NVQ 2 in business administration

Tools

Microsoft Office

Job description

Waythrough seeks an Administrator to support the Criminal Justice and Integrated Recovery teams in Barnsley. You will greet clients, manage referrals, data entry and arrange appointments, liaising with staff and partners to ensure smooth service delivery.

The role requires experience in admin, quality/audit awareness, and strong MS Office skills. A permanent contract with 37 hours per week, with potential for flexible shifts, is offered.