Admin Assistant – Repairs & Customer Service (Part-Time)

South Lanarkshire; Hamilton; On-site; GBP 16,000 - 18,000; Part time

Benefits offered by this job

Local government pension scheme

Up to 33 days annual leave

Public holiday entitlement (up to 10)

Job summary

South Lanarkshire Council in Hamilton is seeking a Clerical Assistant to join the repairs team. You will diagnose, order and instruct repair requests, and excel in customer service while using Word and Excel. Strong organisational skills and the ability to prioritise workload are essential as you contribute to team goals.

The role is 22.5 hours per week, permanent, with a salary of £16,189–£18,230 per year. Canvassing is disallowed; overseas criminal checks apply for certain applicants.

Qualifications

• Experience and achievements in the five behaviours framework: Efficient, Flexible, Leading, Working with Others and Performing.
• Ability to diagnose, order and instruct repair requests in line with policies and targets.
• Excellent customer service and IT skills (Word/Excel) and ability to handle complex enquiries by phone.

Responsibilities

• Process repair requests and orders in line with Council policies and targets.
• Respond to customer enquiries with excellent service.
• Maintain accurate records using Word and Excel; manage changing priorities and workload.
• Contribute to team goals and projects.

Skills

Customer service

Communication

IT skills

Prioritisation

Tools

Microsoft Word

Microsoft Excel

Job description

South Lanarkshire Council in Hamilton is seeking a Clerical Assistant to join the repairs team. You will diagnose, order and instruct repair requests, and excel in customer service while using Word and Excel. Strong organisational skills and the ability to prioritise workload are essential as you contribute to team goals.

The role is 22.5 hours per week, permanent, with a salary of £16,189–£18,230 per year. Canvassing is disallowed; overseas criminal checks apply for certain applicants.