Admin Assistant (Part Time)

One Utility Bill; United Kingdom; On-site; GBP 27,000; Part time

Job summary

A tech business is seeking a part-time Admin Assistant to manage accounts and support customer operations. The role involves handling supplier communications, processing bills, and collaborating with the Customer Support team. Candidates should possess strong problem-solving skills and attention to detail, with a salary of £26,200 per annum.

Benefits

25 days holiday plus bank holidays

Access to employee discounts platform

Up to £1500 annually for personal development

Paid volunteering day for charity work

Private health benefits

Support for commute through corporate travel schemes

Cycle to Work scheme

Enhanced pension contributions after 3 years

Free mortgage advice

Regular social events and charity activities

Qualifications

• Inquisitive with a keen eye for detail.
• Excellent time management and multitasking skills.
• Strong problem-solving abilities.

Responsibilities

• Opening and closing accounts with suppliers.
• Answering inbound calls and monitoring email inboxes.
• Processing incoming post and ensuring bills are paid.

Skills

Attention to detail

Time management

Problem-solving

Communication

Flexibility

Job description

Admin Assistant£26,200 per annum (pro rata) | Permanent

A Little bit about us

We are a tech business that bundles household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game changer.

It’s also a great place to work. Everybody gets involved to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.

What you’ll be doing

1. Opening and closing accounts with suppliers for tenancy start and end dates, and ensuring accurate meter readings for billing.

2. Answering inbound calls from suppliers and monitoring email inboxes.

3. Processing incoming post, ensuring all bills are paid and allocated correctly.

4. Auditing packages to ensure utility services are set up correctly and identifying areas needing additional information.

5. Managing incoming tickets from initiation to resolution.

6. Accurate note-taking and data entry, updating relevant spreadsheets, tickets, and packages.

7. Completing workload efficiently within team SLAs and KPIs.

1. Collaborating with the Customer Support team to address customer queries promptly.

2. Producing daily productivity reports.

1. Assisting in developing and improving processes within the Customer Operations team.

2. Working closely with suppliers to enhance relations and communication.

3. This role will primarily be based within our Broadband team.

A little bit about you

• Inquisitive with a keen eye for detail.

• Excellent time management and multitasking skills.

• Strong problem-solving abilities.

• Confident in communicating with a range of stakeholders.

• Open to sharing new ideas and feedback.

• Flexible and adaptable to changing priorities.

• Willing to support and collaborate with the wider team.

What you’ll get from us

• A salary of £26,200 with annual increases.

• 25 days holiday plus bank holidays. You can buy or sell up to 5 days per year.

• Access to our employee discounts platform, Magpie.

• Up to £1500 annually for personal development or learning.

• A paid volunteering day for charity work.

• Private health benefits including GP and counselling services via Simply Health.

• Support for your commute through corporate travel schemes with Nexus and Go North East.

• Cycle to Work scheme for purchasing bikes and accessories.

• Enhanced pension contributions after 3 years of service.

• Free mortgage advice from Charles Cameron & Associates.

• Regular social events, sports, and charity activities, including football, badminton, and charity fundraisers.

This role is part-time, working Tuesday, Wednesday, and Thursday.