Admin Assistant (Fixed Term Contract)

One Utility Bill; Newcastle upon Tyne; On-site; GBP 27,000; Full time

Job summary

A leading tech business in Newcastle upon Tyne is seeking an Admin Assistant to manage accounts, assist suppliers, and support the Customer Support team. The role offers a salary of £26,200 per annum with benefits including 25 days holiday, personal development funds, and health benefits. Join a collaborative team focused on improving processes and enhancing customer relations.

Benefits

25 days holiday plus bank holidays

Employee discounts via Magpie

Up to £1500 for personal development

Paid volunteering day

Health benefits including private GP

Support for commuting costs

Cycle to Work scheme

Enhanced pension contributions

Free mortgage advice

Regular social events and charity activities

Qualifications

• Inquisitive with keen attention to detail.
• Excellent time management and multitasking skills.
• Strong problem-solving abilities.

Responsibilities

• Opening and closing accounts with suppliers.
• Answering inbound calls and monitoring email inboxes.
• Accurate data entry and updating relevant spreadsheets.

Skills

Attention to Detail

Time Management

Problem Solving

Communication

Adaptability

Job description

Admin Assistant | £26,200 per annum Fixed Term Contract until October 2025

A little bit about us

We are a tech business that bundles household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game changer.

It’s also a great place to work. Everyone gets involved to make things work, the team makes you feel welcome from day one, and the office is near some excellent pubs.

What you’ll be doing

1. Opening and closing accounts with suppliers for tenancy start and end dates, and ensuring accurate meter readings for billing.

2. Answering inbound calls from suppliers and monitoring email inboxes.

3. Processing incoming post and ensuring bills are paid and correctly allocated.

4. Auditing packages to confirm utility services are correctly set up and identifying areas needing additional information.

5. Managing tickets through to resolution.

6. Accurate data entry, updating relevant spreadsheets, tickets, and packages.

7. Completing workload efficiently within SLA and KPI targets.

8. Collaborating with the Customer Support team to address customer queries promptly.

9. Producing daily productivity reports.

10. Contributing to process development and improvements within the team.

11. Working with suppliers to enhance relations and communication.

12. Working on-site within the Broadband team at our Scotswood Road warehouse.

A little bit about you

• Inquisitive with keen attention to detail.

• Excellent time management and multitasking skills.

• Strong problem-solving abilities.

• Confident communicator with stakeholders at all levels.

• Open to sharing new ideas.

• Diverse and adaptable, willing to support the team.

What you’ll get from us

A salary of £26,200 (pro rata for the fixed term), with annual increases, plus benefits:

• 25 days holiday plus bank holidays, with options to buy or sell days.

• Access to employee discounts via Magpie.

• Up to £1500 for personal development or learning.

• A paid volunteering day for charity work.

• Health benefits including private GP and counselling through Simply Health.

• Support for commuting costs via Nexus and Go North East.

• Cycle to Work scheme.

• Enhanced pension contributions after 3 years.

• Free mortgage advice from Charles Cameron & Associates.

• Regular social events, sports, and charity activities, including support for local charities and community farms.

This role is based at our Scotswood Road site.