Admin Assistant - Client Care & Scheduling

British Pregnancy Advisory Service (bpas); Penarth; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

34 days annual leave

Life assurance at 3 salary

Defined contribution pension scheme

GP access 24/7

Mental fitness support (MyMindPal)

Online discounts & gym

Family-friendly policies

Job summary

British Pregnancy Advisory Service (BPAS) is seeking an Admin Assistant to handle administrative and client support tasks within the unit, guiding clients through their episode of care. The role includes answering telephone queries, checking BPAS and legal paperwork, managing appointment lists, and assisting with stock control and reporting.

BPAS is the UK's largest independent reproductive healthcare charity, offering abortion care, contraception, and STI services.

Qualifications

• Experience with administrative procedures in an office environment.
• Strong communication with clients and colleagues.
• Excellent attention to detail and accuracy in paperwork.

Responsibilities

• Answer and direct telephone queries, liaising with internal and external colleagues.
• Accurately check or complete BPAS and legal paperwork, ensuring documentation is available for clients’ episodes of care.
• Monitor, edit and amend appointment lists, using BPAS booking system, informing clients of changes.
• Assist in stock control, mail distribution, and prepare and dispatch statistical information and reports.
• Demonstrate friendly, professional communication with clients, colleagues, and external parties.

Skills

Administrative experience

Communication skills

Attention to detail

Team player

Client-facing

Tools

BPAS booking system

Job description

British Pregnancy Advisory Service (BPAS) is seeking an Admin Assistant to handle administrative and client support tasks within the unit, guiding clients through their episode of care. The role includes answering telephone queries, checking BPAS and legal paperwork, managing appointment lists, and assisting with stock control and reporting.

BPAS is the UK's largest independent reproductive healthcare charity, offering abortion care, contraception, and STI services.