Admin Assistant - Casual / Bank

British Pregnancy Advisory Service (BPAS); Penarth; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

34 days annual leave

Life assurance at 3 salary

Defined contribution pension scheme

GP access 24/7

Mental fitness support (MyMindPal)

Online discounts & gym

Family-friendly policies

Job summary

British Pregnancy Advisory Service (BPAS) is seeking an Admin Assistant to handle administrative and client support tasks within the unit, guiding clients through their episode of care. The role includes answering telephone queries, checking BPAS and legal paperwork, managing appointment lists, and assisting with stock control and reporting.

BPAS is the UK's largest independent reproductive healthcare charity, offering abortion care, contraception, and STI services.

Qualifications

• Experience with administrative procedures in an office environment.
• Strong communication with clients and colleagues.
• Excellent attention to detail and accuracy in paperwork.

Responsibilities

• Answer and direct telephone queries, liaising with internal and external colleagues.
• Accurately check or complete BPAS and legal paperwork, ensuring documentation is available for clients’ episodes of care.
• Monitor, edit and amend appointment lists, using BPAS booking system, informing clients of changes.
• Assist in stock control, mail distribution, and prepare and dispatch statistical information and reports.
• Demonstrate friendly, professional communication with clients, colleagues, and external parties.

Skills

Administrative experience

Communication skills

Attention to detail

Team player

Client-facing

Tools

BPAS booking system

Job description

As the Admin Assistant you will be responsible for completing all administrative and client support tasks within the unit, supporting clients through their episode of care.,

• Answer and direct telephone queries, liaising with both internal and external colleagues, as necessary.
• Accurately check or complete BPAS and legal paperwork, ensuring all relevant documentation is available for the clients episode of care.
• Monitor, edit and amend appointment list, using as appropriate BPAS booking system, informing clients if changes to their appointment become necessary.
• Assist in the monitoring, control and ordering of stock, sort and distribute incoming mail and prepare and dispatch statistical information and reports.
• Do you have experience of general administrative procedures? You will have strong experience of working within an office environment, where you have carried out administration duties. You will be an excellent communicator both internally and externally and will demonstrate a friendly and positive attitude when interacting with clients, colleagues, and external parties.
• Experience of dealing face to face with clients who may be angry or upset, within a care environment.
• Knowledge of clerical procedures including checking documentation, telephone, and reception duties.
• Good attention to detail, supportive towards colleagues and clients and an effective team player.
• The British Pregnancy Advisory Service (BPAS) is the UK's largest independent reproductive healthcare charity, providing evidence-based, not-for-profit reproductive healthcare. We work mainly on behalf of the NHS, offering abortion care, contraception, and STI testing and treatment across the country.
• 34 days annual leave (including bank holidays)
• Life assurance at 3 salary
• Defined contribution pension scheme
• Access to GP 24/7, 365 days a year
• MyMindPal mental fitness app and 24/7 counselling support
• Online discounts, discounted gym membership, and other lifestyle benefits
• Family-friendly policies to support work-life balance